Contents Operations Manager

Job Description:
We are seeking a dedicated and experienced Contents Operation Manager to oversee our contents restoration division. The successful candidate will be responsible for managing all aspects of contents restoration, from initial sorting to final restoration and return to the client.

Key Responsibilities:

Management and Leadership:

• Lead, manage, and develop the contents team.
• Ensure the team is properly trained in all aspects of contents cleaning and restoration.
• Coordinate with other departments to ensure smooth operations and high-quality service.

Operations:

• Oversee the inventory, cleaning, restoration, and storage of clients' contents.
• Implement and maintain quality control standards for all contents processing.
• Ensure compliance with all health and safety regulations.

Customer Service:

• Liaise with clients to keep them informed about the status of their property.
• Address and resolve any client concerns or complaints regarding contents handling.

Project Management:

• Manage multiple contents restoration projects simultaneously.
• Ensure projects are completed on time and within budget.

Inventory Management:

• Maintain accurate inventory records of clients' contents.
• Implement loss prevention strategies.

Technology and Reporting:

• Utilize technology for inventory management and reporting.
• Prepare and present reports on department performance to upper management.

Qualifications:

• Bachelor's degree in business administration, management, or a related field.
• Minimum of 7-10 years of experience in contents management, preferably in the restoration or related industry.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Knowledge of restoration industry practices and standards.
• Proficient in inventory management software and MS Office.
• Ability to handle multiple projects simultaneously.
• Valid driver's license and clean driving record.

Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours in support of emergency services, and some flexibility in hours may be needed depending upon the business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.