What are the responsibilities and job description for the Account Manager/Collection Specialist position at SERVPRO of Bay County East?
Job Description
Job Description
Benefits :
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Do you love helping people through difficult situations?
Then, dont miss your chance to join our Franchise as a new Account Manager / Collection Specialist. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened!
Were seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero !
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities
Monitoring accounts to identify overdue payments
Finding and contacting customers to arrange debt payoffs
Keeping accurate records and reporting on collection activity
Take actions to encourage timely debt payments, including sending proper notices and placing liens if necessary
Resolve billing and customer credit issues
Maintain internal and external communications
Prepare open invoice reports
Perform job close-out
Assist other departments, as needed
Position Requirements
2 year(s) of collections or collections-related experience
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD / GED preferred
Ability to successfully complete a background check subject to applicable law
Hours
45 hours / week, flexible to work overtime when required
Vary between 7 a.m. and 7 p.m.
