Construction Manager

Job Description

Job Description

Summary

The Construction Manager is responsible for managing a wide range of functions necessary to obtain and

successfully execute construction projects. They are responsible for ensuring a high quality of service in

all dealings with customers, clients, subcontractors, resource providers, and company employees involved

in construction services. They are also responsible of the management and maintenance of all systems and

processes that collectively constitute the operating system used to manage construction.

Primary Responsibilities

Manage the customer experience and overall customer satisfaction

Manage the client experience and overall client satisfaction

Evaluate and sell projects

Educate customers on construction process

Develop scope of work for projects

Develop and review estimates

Negotiate customer and / or client approval of project scope and estimate

Negotiate terms and set expectations

Collect deposits and draws

Schedule in-house technicians, subcontractors, and / or material suppliers to provide service on active

projects

Create project schedule and timeline

Coordinate and oversee the execution of services

Conduct quality assurance activities and resolve issues

Document and / or review job file to support the services provided

Maintain communication with internal and external stakeholders

Ensure all work performed complies with the plans, specifications, local codes, and requirements of

the scope of work

Compile and resolve punch list items

Perform final walk-through with customer

Secure a signed Certificate of Completion and Certificate of Satisfaction

Review budgets

Manage expenses and assist in collecting final payment

Recruit, train, and onboard personnel as needed

Manage personnel

Manage all warranty activities

Ensure proper permits are acquired

Identify and qualify subcontractors and resource providers

Manage any equipment, tools, and materials (assets)

Follow and oversee safe work practices and adherence to safety and risk management guidelines at all

times

Be familiar with and be able to execute all roles and responsibilities of the Construction Coordinator

and Construction Superintendent

Continued development of leadership and management skills, as well as restoration / construction

expertise

Perform other job duties as assigned

Education and Experience Requirements

High school diploma / GED

Project Management Professional (PMP) certification preferred

Superb customer service track record

Effective written and oral communication

Intermediate math skills

Basic computer skills including Word and Excel.

Experience in restoration and / or restoration construction preferred

Physical and Work Environment Requirements

Walking and / or standing throughout the day

Frequent driving and sitting

Occasionally climbing ladders

Occasionally exposed to extreme conditions such as heat

The noise level at individual jobsites can be loud

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 8 : 00 a.m. and 5 : 00 p.m., MondayFriday, 40

hours per week minimum. This position frequently requires long hours, working on-call, and weekend

work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be

expected.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.