soft goods contents Project Manager

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVPRO of Dover/Stillwater is hiring a Soft Goods Content Restoration Project Manager.

Key Responsibilities:

1. Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
2. Negotiate customer and/or client approval of project scope and estimate.
3. Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
4. Review job site documentation to support the services provided and ensure proper client requirements and billing process.
5. Maintain written communication with customers, teammates, vendors, and insurance representatives.
6. Manage production expenses including equipment, vehicles, and other material assets.
7. Manage our Esporta soft goods cleaning machine.
8. Manage and oversee the entire soft goods restoration division.

Additional Responsibilities:

1. Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
2. Provide priority response to potential customers.
3. Participate in recruiting, hiring, and training restoration teammates.

Position Requirements:

• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor's degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• Previous experience in soft goods a plus example being dry cleaner or laundry mat manager, or soft goods delivery and pick up companies.

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law