What are the responsibilities and job description for the Office Manager position at SERVPRO of East Naples?
Do you love working with people and educating them? Do you want to be a leader in a great company?
Then, don’t miss your chance to join our franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We're seeking someone who is a rare “high achiever” to fill a key leadership role. As the Office Manager, you will be responsible for hiring, managing, training, and motivating the Office team. You will manage the franchise office team to perform all accounting functions, oversee administrative activities, and ensure customer satisfaction. You will serve as the in-house expert on QuickBooks®, Microsoft Office, and proprietary software. In addition, you will ensure all job files are properly audited and contain all required documentation.
If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.
Primary Responsibilities
· Manage Receptionist-Dispatcher
· Manage Job File Coordinator
· Manage Accounting & HR Administrator
· Coordinate and maintain company calendar and franchise communication
· Manage accounts payable, accounts receivable, and cash management
· Verify and analyze financial reports
· Verify and analyze divisional key measurements
· Monitor compliance and risk management
· Ensure employment files and records accuracy
· Manage franchise compensation plan
· Manage franchise staffing plan
· Ensure fulfillment of the training and development plans for all divisions
· Oversee performance management and documentation
· Document franchise annual plan
· Document divisional performance
· Develop the office division annual plan
· Document and manage the office division performance
Position Requirements
· 5 year(s) of office, accounting, or customer service management experience
· Experience in building a strong team with tangible leadership skills
· Solid organization and planning capabilities, strong attention to detail
· Demonstrated history of ability and growth in managing an office environment
· Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
· Very self-motivated and goal-oriented with ability to multi-task
· Capability to work in a fast-paced, team-oriented office environment
· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks®
· Ability to learn new software and proprietary software
· Proficient with Xactimate® estimating software
· Experience in customer service industry environment a plus
· College degree desirable
· Ability to successfully complete a background check subject to applicable law
Hours
· 40 hours/week, flexible to work overtime when required
· Vary between 7 a.m. and 7 p.m., as business demands
Payrate
Competitive salary based on experience.
