What are the responsibilities and job description for the Administrative Assistant position at SERVPRO of Hoboken/Union City?
SERVPRO of Aberdeen/Holmdel - Job File Coordinator
We are seeking someone with phone etiquette, excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced and enjoys providing excellent customer service to both teammates and customers.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities
- Complete internal job file quality reviews
- Must possess strong telephone skills and moderate computer skills
- Maintain the job files from start to finish
- Follow up with customers via telephone/email
- Prepare invoices for billing
- Make collection calls, as necessary
- Scheduling of onsite inspections/jobs
- Perform detailed and accurate data entry
- Assist other departments, as needed
Position Requirements
- Experience in service industry environment a plus
- Minimum of 2 years of office-related experience
- Possess polite, confident, and excellent customer service skills, including listening and questioning skills
- Excellent organizational skills and strong attention to detail
- Capability to work in a fast-paced, team-oriented office environment
- Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
- Must be able to work individually and with others
- Ability to maintain focus and stay on task, without direction
- Able to successfully complete a background check subject to applicable law
- Bilingual a plus
- Must have reliable transportation
Hours
- 40 hours/week, flexible to work overtime when required
- 8:00 a.m. to 4:00 p.m.
Benefits
Paid vacation/sick time
401K offered after 6 month probationary period
401K offered after 6 month probationary period
Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21
Salary : $45,000 - $50,000
