What are the responsibilities and job description for the Restoration Operations Lead position at SERVPRO of Howell/Wall?
About the Role
The Restoration Project Manager is responsible for overseeing all aspects of assigned restoration projects and production crews. This includes managing customer satisfaction, revenue growth, profit growth, management development, and staff development.
- Manage customer experience and overall customer satisfaction
- Provide priority response to potential customers
- Prepare estimates utilizing computer hardware and proprietary software
- Negotiate customer approval of project scope and estimate
- Schedule and coordinate crews and resources to provide service on active projects
