What are the responsibilities and job description for the Restoration File Coordinator position at SERVPRO of Kansas City Midtown?
The Restoration File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!
Primary Responsibilities
- Monitor job file status to ensure accuracy in all job file documentation daily.
- Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
- Create / review estimate based on scope and photos from Production crew.
- Maintain an accurate Work in Progress board for all active leads / projects.
- Monitor and ensure all client requirements are followed.
- Maintain internal and external communications with all stakeholders.
- Review timestamps and other datapoints to reflect accurate reporting / KPMs.
- Complete and review job file documentation for final upload and the audit process
- Perform internal audit of all projects to ensure estimate captures all work performed.
- Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
- Assist other departments, as needed
- High school diploma / GED is required.
- Previous office / estimating experience preferred.
- Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
- Proficiency in using various digital tools and technologies to complete job tasks efficiently.
- Experience in the restoration, construction, or insurance industry is a plus.
- Competitive compensation
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Employee Assistance Program (EAP)
- Opportunities for professional development and progression
Education and Experience Requirements
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working hours varying between 8 : 00 a.m. and 5 : 00 p.m., Monday–Friday. This position may require longer hours and potential for travel depending upon business needs.
Benefits
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Salary : $18 - $20
