What are the responsibilities and job description for the Office Manager/Administrator position at SERVPRO of Monterey Park?

SERVPRO® of Monterey Park
Office Manager/Administrator

The office manager/administrator leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Primary Responsibilities:

1. Actively pursue strategic and operational objectives.

2. Oversee the management of operational activities.

3. Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.

4. Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.

5. Manage staff development of the production division.

6. Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements.

7. Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
8. Other tasks/duties as required by employer.

Secondary Responsibilities:

1. Review, document, and discuss operational outcomes and key measures with general manager.
2. Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
3. Continued development of leadership and management skills, as well as production expertise.
4. Other tasks/duties as required by employer.

Necessary Experience and Skill Set:

· Minimum 5 years of experience in fire and water damage restoration business.

· Minimum 3 years management experience.

· Strong interpersonal skills, leadership skills, and management skills.

· Strong communication skills, oral and written. (Handling claims, dealing with insurance companies/adjusters)

· Experience in restoration is a must.
· Xactimate proficiency is preferred.

. Prior experience working with SERVPRO Industries is a plus.

Pay Rate:
Competitive base plus activity-based commission and increases based on merit.

Visit our website, www.servpromontereypark.com/ for additional information.

TO APPLY:

E-mail your resume to: Applyservpro10993@gmail.com

Please make sure to include your phone number in the resume. In order to limit commute, an initial phone interview will be conducted for candidates.

Compensation: $55,000.00 - $70,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Salary : $55,000 - $70,000

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Office Manager/Administrator

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