Job File Coordinator

Servpro of N. Kanawha and Teays Valley is Growing! We are looking for a “Job File Coordinator.” The title itself probably doesn’t mean much to you, so I will try and break it down in simpler terms. FYI the title doesn’t mean a whole lot to me, and I own the business, but our corporate office requires us to use fancy names.

Some of you may not even know what Servpro does, and that’s okay. We are called when someone has a fire in their house or business, a pipe breaks and water is everywhere, there is mold in the crawlspace, etc. Servpro responds and “Restores” the home back to its original condition.

Even though the title is pretty vague, the role is extremely important! You will be a vital part of what we do. Most of your time will be spent in the office, however, occasionally you will visit a job site to get a better understanding of what we do. Your role will include keeping up with documentation for each job (forms, pictures, etc.) that insurance companies and our corporate office require.

You will also be a part of the billing process. Here you will take the notes, descriptions, measurements and pictures that our crews give you to formulate the bills for our work. This billing is done in a computer program called Xactimate. Since you will be spending a good chunk of time with this computer program if you don’t know how to turn on a computer, this job probably isn’t for you. If you have Xactimate experience, you will be paid more starting off!

In Xactimate, you will “draw” each room we work in and then add each service we perform in each room to the bill. One room can have hundreds of line items (removing baseboards, removing drywall, cleaning carpets, spraying deodorizers, etc.). It’s essential that everything we do is recorded so we can bill effectively, and you will help with scheduling our jobs, so attention to detail is extremely important.

Since you will be fielding calls from customers and working with insurance companies, customer service skills are critical.

We are growing, so there is always room to advance your career. Our office is big on integrity, hustle, and teamwork, but here are the requirements my office manager wanted me to put in this ad.

2 years of administrative or office-related experience
Experience with writing estimates and job file processes is a plus
Experience in service industry environment is a plus
Outstanding written and verbal communication skills
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office
Ability to learn new computer programs, including Xactimate®
Valid drivers license and an insurable driving record
Ability to successfully complete a background check subject to applicable law
Hours

40 hours/week, flexible to work overtime when required
We offer a $100 bonus for each week of the on-call rotation completed and a $20 bonus for each job dispatched while on call.

Our goal is to be the biggest restoration company in West Virginia so we hope that you will join us for the ride.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Rotating weekends

Ability to Commute:

• Nitro, WV 25143 (Required)

Ability to Relocate:

• Nitro, WV 25143: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21