Receptionist/Office Administrator

Benefits:

• Paid training
• Career progression
• Personal and professional development

And more!

The Receptionist/Office Admin plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job file management, scheduling, and customer satisfaction. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Primary Responsibilities

· Promptly answer phones- receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.

· Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

· Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.

· Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.

· Make outbound calls to customers and insurance professionals to provide information, follow up on inquiries, and address any concerns or needs.

· Assist in accounts receivable- communicating with insurance companies and customers

· Maintain an organized file system and company calendar/schedule

· Manage outgoing/incoming mail, email, and faxes,

· Perform other job-related duties as assigned.

Education and Experience Requirements

· Entry Level Position

· High school diploma/GED is required.

· Previous receptionist/office experience preferred.

· Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.

· Proficiency in using various digital tools and technologies to complete job tasks efficiently.

· Experience in the restoration, construction, or insurance industry is a plus.

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Pay starts at $15.00 an hour based on experience.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Expected hours: 25 – 35 per week

Schedule:

• Monday to Friday
• No nights

Ability to Commute:

• Kenosha, WI 53144 (Required)

Ability to Relocate:

• Kenosha, WI 53144: Relocate before starting work (Required)

Work Location: In person

Salary : $15