What are the responsibilities and job description for the Project Coordinator position at SERVPRO of Roanoke, Montgomery, and Pulaski?
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Team as a new Project Coordinator. In this position, you will be making a difference each and every day supporting our production in the field from the office. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our job is to put people's lives back together after they have experienced a disaster in their home or business. This position is integral to our organization and our success!
As a valued employee, you will receive:
- Competitive pay rates
- 401k matching
- Health insurance
- Paid time off(PTO) and 8 paid holidays
- Paid training, certifications, and uniforms
Job Description:
Support multiple Estimator/Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems from the office.
Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.
Principle Duties and Responsibilities
- Support, facilitate and coordinate the work of multiple project teams and Estimators/Project Managers
- Identify and remove barriers to successful completion of overall projects
- Assists in answering phones and sends First Notice Of Loss as needed
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Serve as primary point of contact with external vendor representatives, project managers, estimators and customers (Job File Communications and Reporting)
- Serve as secondary contact as needed for insurance adjusters
- Maintain internal communications
- Maintain external communications
- Prepare job file reports
- Complete and review job file documentation for final upload and the audit process
- Review accuracy of PM/estimators estimates in comparison to dry report and client guidelines.
- Complete job file audit process
- Perform job close-out
- Assemble emergency service estimates
- Develop customer material allowances and selection sheets
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Complete and track contracts, invoices, submittals and estimates (Job File Documentation)
- Review and validate initial field documentation
- Create preliminary estimate
- Perform daily job file coordination
- Perform job file backup
- Provide timely project status updates to Project Managers/Estimators
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Maintain project work schedules and files (Job File Coordination)
- Monitor job file status
- Monitor job file audit status
- Maintain job file WIP’s
- Perform job file backup
- Collect production daily site reports and review Drybook plus partner with Crew Chiefs (Lead Technicians) to make any necessary changes
- Prepare change orders and supplements
- Schedule deliveries of dumpsters and/or restrooms
- Facilitate customer warranty and Certificate of Satisfaction Form (COS)
- Ensure quick and accurate billing is provided to accounts and receivables
- Assists with collections
- Ensure insurance compliance guidelines are met
- Additional duties as needed
Additional Duties and Responsibilities
- Maintain project files
- Attend company meetings
- Perform production work as necessary
- Backup office compliance manager as needed
- Train other team members as needed
- Assists with resolving customer escalations
- Business experience preferred
- Working knowledge of current business software technologies
- Superb customer service, administrative and verbal and written communication skills
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Experience in writing estimates and the job file process Formal Education/Training is desired
- High school diploma/GED
- Associates/bachelor’s degree preferred
Physical and Work Environment Requirements This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Normal Working Hours, Additional Working Hours. This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.
