Restoration Manager

Position Summary / Purpose:

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the companys contractual obligations through the timely and profitable delivery of our restoration services.

Exceed established restoration performance standards through continuous process improvement and training and development of restoration staff.

Principle Duties and Responsibilities:

• Knowledge of Xactimate and Drybook (preferred)
• Meet targets for quality ratings and customer satisfaction
• Maintain sufficient production capacity through staffing, equipping, and supplying the service divisions
• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to our services.
• Coordinate/Assist the Project Coordinator with scheduling technicians, laborers, and subcontractors
• Schedule jobs and maintain project and profitability efficiency
• Maintain timely and accurate flow of production reporting from field operations to administration.
• Effectively train production staff to meet goals for quality, profitability, and customer satisfaction
• Perform restoration work as needed
• Ensure clear communication with the warehouse and fleet manager on vehicle maintenance and with inventory and equipment supply levels.
• Oversee/write job estimates
• Assist in interviewing, hiring, training, disciplining, and discharging employees that directly or laterally report to you..
• Meet with homeowners, agents, and adjusters as needed and required
• Review job costing on completed work
• Communicate with customers and conduct in-home inspections as needed

Additional Duties and Responsibilities:

• Attend and assist in conducting company meetings
• Participate in community-related organizations
• Attend trade seminars, training classes, and workshops

Performance Competencies:

• Good Oral & Written Communication
• Strong Team Building, Leadership, and Mentoring Skills
• Ability to Plan and Organize
• Ability to have Constructive Confrontation and provide feedback to individuals and groups
• Dependability
• Able to learn and excel with new Technology

Education and Experience:

• High School or GED
• Four (4) to five (5) years of experience in the cleaning/restoration industry or an Associate (2-year) degree in a business-related field.
• Team leader or supervisory responsibility experience is preferred.

Technical Skills:

Advanced technical skills, experience, and certification in the areas of services the company provides.

Computer Skills:

• Demonstrates intermediate to advanced proficiency in the use of computers and computer software
• Experience with Xactimate or another service estimating software is a plus

Certificates, Licenses and Registrations:

None is required for this position but IICRC or OSHA certifications are a plus.

Physical Demands:
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, sit, and walk for long periods. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.