National Restoration Project Director

Job Description

SERVPRO is a leader in restoration and construction services, empowering professionals to deliver transformative solutions while building lasting client partnerships. As a National Restoration Project Director, you will drive operational excellence, spearhead strategic growth, and ensure exceptional project outcomes across our national portfolio.

Key Responsibilities:

Strategic Leadership & Execution

• Develop and nurture strategic partnerships with adjusters, property owners, and facility managers to expand commercial restoration opportunities.
• Lead end-to-end project execution, including scope development, cost estimation, contract negotiation, and timely delivery of high-quality outcomes.
• Partner with Regional Marketing Directors and Operations Managers to align strategies, optimize resources, and accelerate business growth.
• Oversee project managers to ensure adherence to service standards, safety protocols, and operational efficiency.

Operational Excellence

• Maintain rigorous compliance with company policies, financial reporting standards, and regulatory requirements.
• Manage project budgets, invoicing, change orders, and collections to maximize profitability and fiscal accountability.
• Proactively address client or adjuster disputes, delivering innovative solutions that strengthen relationships and secure future opportunities.

Qualifications:

• Bachelor's degree in Construction Management, Engineering, or related field (or equivalent experience).
• 5 years in restoration/construction, with proficiency in Time & Material (T&M) billing, Xactimate, remediation, and mitigation practices.
• Proven ability to mentor teams, manage client expectations, and thrive in dynamic environments.
• IICRC (Institute of Inspection Cleaning and Restoration Certification) or equivalent credentials preferred.
• Expertise in multitasking, strategic decision-making, and conflict resolution within dynamic settings.
• Valid drivers license with a clean driving record and compliance with company vehicle policies.

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning agents.
• This position requires a significant amount of travel.

Disclaimer:

This outline reflects core functions of the role and may evolve to meet organizational needs. Responsibilities extend beyond those listed to support SERVPRO's mission of excellence in restoration services.