Business Development Manager

Do you love connecting with people and sharing your expertise? Do you have a passion for helping others and the drive to succeed in a fast-paced sales environment?

Don’t miss the chance to join our Franchise as a new Business Development Manager! We have a sincere drive toward the goal of helping make reconstruction, fire and water damage “Like it never even happened”!

We’re seeking someone who thrives on building relationships, educating others, and driving results. If you are self-motivated, have excellent communication skills, superb interpersonal skills, and enjoy the art of selling, then you could thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

The Business Development Manager manages the Franchise Business Development team and all sales and marketing initiatives. They will develop and implement an annual marketing plan, which promotes Franchise services and develops a diverse customer base. The annual marketing plan will result in the achievement of annual sales revenue goals, building of Brand awareness, an increase in new customers, and expansion of diverse markets. This role will also focus on training and coaching a professional marketing team capable of achieving annual sales revenues goals. They will also manage and improve customer satisfaction, including the resolution of any customer complaints.

Primary Responsibilities

• Manage all aspects of the franchise’s Business Development division.
• Identifies all annual marketing objectives, ensuring a structured improvement plan is in place to execute each year.
• Identifies revenue, collections, and activity goals; compare past and projected revenues to marketing goals; and establish goals for revenue and activities.
• Develops an annual marketing needs assessment and implements marketing plans.
• Facilitate volume growth of the Franchise, ensuring increased total volume and increased market share.
• Weekly reporting and marketing lead data quality control.
• Evaluate overall performance by gathering, analyzing, and interpreting key performance metrics (KPM).
• Assists in the development, implementation, and oversight of quality assurance protocols to ensure a positive customer and client experience.
• Ensures all selling activities are completed, resulting in executed contracts, closing appointments, contact lists, and event objectives.
• Mentor, develop and manage Business Development Reps including hiring, training, timecards, expense reports, performance reviews, and more.
  
  
  

Qualifications

• Bachelor’s degree in marketing, Business Administration or equivalent industry experience.
• Minimum 5 (five) years of experience in a marketing management role, with a minimum of 3 years in the restoration or insurance industries.
• Clean MVR is required to drive for company business.
• Effective written and oral communication skills.
• Strong interpersonal skills, leadership skills, and management skills.
• Excellent analytical, problem-solving, and decision-making skills Software and technology proficiency.
• Strong work ethic.
  
  
  

Physical And Work Environment Requirements

This management position is primarily working in an office environment; however, occasional travel and lifting of materials or resources up to 25 pounds independently, and occasionally lifting to 50 pounds with assistance, walking, standing, and sitting for long periods of time, climbing step stools or ladders, repetitive writing / typing (data entry), and extended computer screen time may be required.