What are the responsibilities and job description for the SERVPRO Operations Manager-Restoration Services position at SERVPRO Team Cuthbertson?
Job Description
Salary: $60,000 - $75,000 based on experience plus bonus potential
SERVPRO Operations Manager-Restoration Services
This position is responsible to lead, motivate, and support a restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. This role oversees all operational activities and ensures the completion of operational objectives.
Are you a proactive leader who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences?
Join SERVPRO Team Cuthbertson as a Restoration Operations Manager, where youll be at the heart of our operations, leading a team, and ensuring smooth office processes and effective project management.
In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. Youll lead and develop our office team, manage a wide range of responsibilities including recruitment, training, performance management, and project coordination.
We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.
Key Responsibilities
Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO Team Cuthbertson has quickly become a leading force in the restoration industry. Since our inception, we've expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and throughout Orlando and Central Florida. With 16 franchise locations currently operating, we are proud to be among the largest franchise operators in the Southeast.
Our Mission: To restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.
Our Commitment: Driven by a passion for excellence, we deliver top-quality services in every project. Our dynamic and inclusive company culture is built on mutual respect, collaboration, and empowerment. We recognize that our employees are the cornerstone of our success and are dedicated to their ongoing development through continuous training and improvement.
More Than Restoration: At SERVPRO Team Cuthbertson, we're committed to restoring lives and building lasting relationships. Our compassionate approach goes beyond property damage, providing support and guidance to our clients during challenging times.
Join Us: As we continue to grow, learn, and serve, we invite you to join us on our journey. Together, we can make a difference in the lives of those we serve, with unwavering dedication and integrity.
Salary: $60,000 - $75,000 based on experience plus bonus potential
SERVPRO Operations Manager-Restoration Services
This position is responsible to lead, motivate, and support a restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. This role oversees all operational activities and ensures the completion of operational objectives.
Are you a proactive leader who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences?
Join SERVPRO Team Cuthbertson as a Restoration Operations Manager, where youll be at the heart of our operations, leading a team, and ensuring smooth office processes and effective project management.
In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. Youll lead and develop our office team, manage a wide range of responsibilities including recruitment, training, performance management, and project coordination.
We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.
Key Responsibilities
- Continuously pursue strategic and operational objectives.
- Oversee the management of operational activities.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
- Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
- Work closely with the general manager to ensure operations remain compliant with legal and regulatory requirements.
- Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
- Recruit, hire, train, coach, and manage the restoration personnel.
- Make sure standards are of high quality and ensure all services comply with safety rules, policies, and procedures.
- Associate or bachelors degree in Business, Construction Management, or related field.
- Proven management experience in the restoration industry experience a plus.
- Effective written and oral communication.
- Intermediate math skills. Proficient computer skills. Excellent leadership skills.
- Knowledgeable at job costing and quality control.
- IICRC certifications (Fire, Water, Drying, Mold, etc.)
- This job requires the use of Personal Protective Equipment including the wear and use of respirators.
- Ability to successfully complete a background check, drug screen, and clean driving record; subject to applicable law.
- Competitive compensation and bonus potential.
- Promotion opportunities through defined learning paths, training, and professional development.
- Paid vacation and sick time, 10 paid holidays, and your birthday off.
- 401(k) with company match.
- Medical, dental, vision and workplace insurance benefits.
Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO Team Cuthbertson has quickly become a leading force in the restoration industry. Since our inception, we've expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and throughout Orlando and Central Florida. With 16 franchise locations currently operating, we are proud to be among the largest franchise operators in the Southeast.
Our Mission: To restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.
Our Commitment: Driven by a passion for excellence, we deliver top-quality services in every project. Our dynamic and inclusive company culture is built on mutual respect, collaboration, and empowerment. We recognize that our employees are the cornerstone of our success and are dedicated to their ongoing development through continuous training and improvement.
More Than Restoration: At SERVPRO Team Cuthbertson, we're committed to restoring lives and building lasting relationships. Our compassionate approach goes beyond property damage, providing support and guidance to our clients during challenging times.
Join Us: As we continue to grow, learn, and serve, we invite you to join us on our journey. Together, we can make a difference in the lives of those we serve, with unwavering dedication and integrity.
Salary : $60,000 - $75,000