SERVPRO® Restoration Manager

Are you a proactive leader who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences?

Join SERVPRO® Team Cuthbertson as a Restoration Manager, where you’ll be at the heart of our operations, leading a team, and ensuring smooth mitigation processes and effective project management.

In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer and employee satisfaction. You’ll lead and develop a team of dedicated technicians, manage a wide range of responsibilities including recruitment, training, performance management, and project coordination.

We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.

Key Responsibilities

• Recruit, hire, train, coach, and manage restoration personnel.
• Manage the customer and client experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Inspect projects, develop scope of work, and review estimates.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee restoration services with crews and subcontractors.
• Conduct a final walkthrough on all assigned projects and obtain a certificate of satisfaction from the customer.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Ensure employee compliance with all company policies.

Qualifications

• High school diploma or GED. Associate or Bachelor’s degree in a related field, preferred.
• Direct experience with mitigation, cleaning, restoration, or construction services.
• Direct experience in a managerial or supervisory capacity.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• IICRC industry certifications preferred.

Work and Physical Requirements

• This is a full-time position and will involve long hours, weekend, and holiday work. Due to the nature of the job, the employee must be available on a 24/7/365 basis to respond to emergency situations when on-call shifts are assigned.
• The work is primarily local during the business day, although occasionally, out-of-the-area and overnight travel may be assigned.
• The position is very active, and frequently performs strenuous physical labor under adverse conditions.
• This job requires the use of Personal Protective Equipment including the wear and use of respirators.

What We Offer

• Competitive compensation and bonus potential.
• Promotion opportunities through defined learning paths, training, and professional development.
• Paid vacation and sick time, 10 paid holidays, and your birthday off.
• 401(k) with company match.
• Medical, dental, vision and workplace insurance benefits.

About Us

Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO® Team Cuthbertson has quickly become a leading force in the restoration industry. Since our inception, we've expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and throughout Orlando and Central Florida. With 16 franchise locations currently operating, we are proud to be among the largest franchise operators in the Southeast.

Our Mission: To restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.

Our Commitment: Driven by a passion for excellence, we deliver top-quality services in every project. Our dynamic and inclusive company culture is built on mutual respect, collaboration, and empowerment. We recognize that our employees are the cornerstone of our success and are dedicated to their ongoing development through continuous training and improvement.

More Than Restoration: At SERVPRO® Team Cuthbertson, we're committed to restoring lives and building lasting relationships. Our compassionate approach goes beyond property damage, providing support and guidance to our clients during challenging times.

Join Us: As we continue to grow, learn, and serve, we invite you to join us on our journey. Together, we can make a difference in the lives of those we serve, with unwavering dedication and integrity.

Salary : $51,000 - $65,000