Intake Specialist

Benefits : 401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Do you want to work for a company who values Teamwork, Quality People, Excellent Service, Fairness, and Mutual Respect? Is creating happy customers, working with a purpose, and personal development important to you? Are you looking for full-time employment with exceptional coworkers and company culture? If you answered YES to these questions, you should consider a career with Servpro Tri-Cities!

Job Description :

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Bilingual-Spanish a plus!

Monday - Friday 8 : 00AM - 5 : 00PM work schedule

Benefits : 401(k) matching

Health insurance- Available day 1, with 5 different plans to select from

Vision insurance- Available day 1

1 week total paid vacation time after 1 year of employment

401(k) after 1 year with 4% employer match

6 paid holidays 1 floating holiday throughout the calendar year after 90 days

Health savings account

Paid sick leave

Employee referral program

Career path planning and training

Employee recognition programs

Responsibilities :

Provide excellent customer service

Receive general phone calls and greet visitors

Receive and dispatch lead calls and job referrals

Perform detailed and accurate data entry, including analyzing dispatch reports

Coordinate crew and job scheduling

Perform general administration duties

Assist other departments, as needed

Qualifications :

2 year(s) of administrative or office-related experience and business experience

Working knowledge of current business software technologies is required

Experience in the commercial cleaning and restoration or insurance industry is desired

Customer service experience, quality assurance, and scheduling a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD / GED, Associate's / Bachelor’s degree preferred

Ability to successfully complete a background check and drug screen subject to applicable law

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.