What are the responsibilities and job description for the Construction Job File Coordinator position at Servpro?
Job Title:
A Customer Service Representative to assist with customer experience management and dispatching work to teams within the SERVPRO franchise.
Key Responsibilities:
•Assist with customer service and management of the customer experience
•Monitor and ensure client requirements are followed
•Assist with scheduling all warranty activities
•Enter lead/jobs into the operating system and make sure all information in the project is correct
•Schedule Construction Manager (CM) initial visit with customer
•Educate customers on process
•Review and validate project file documentation
•Confirm with CM project scope of work is complete
•Maintain customer and client communications
•Support CMs ensuring customer and client agreement on scope and estimate
•Ensure all paperwork is complete with customer and client
•Ensure estimates are distributed to all necessary parties
•Interface with Subcontractors for availability
•Sign up new Subcontractors and maintain insurances and licensing
•Issue POs based on project budget
•Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
•Schedule inspections with building departments
•Update budgets
•Order materials and supplies as needed
•Update project schedule and timeline
•Assist identifying and qualifying resource providers
•Validate completed PO documentation
•Update contract status with change orders and keep customer and client advised
•Maintain Work-in-Progress (WIP) report
•Maintain internal and external communications
•Maintain communication log
•Prepare project reports
•Upon completion, review file documentation and update as necessary
•Manage collections activities
•Perform project close-out
Position Requirements:
•High school diploma/GED
•Associate or Bachelor of Business Administration is preferred
•Superb customer service track record
•Effective written and oral communication
•Intermediate math skills
•Experience in restoration and/or construction
Skills/Physical Demands/Competencies:
•Walking and/or standing throughout the day
•Frequent sitting Occasional driving
•Occasionally may be required to visit job sites and deliver items as needed
•Occasionally exposed to extreme conditions such as heat
•The noise level at individual job sites can be loud
Pay starts at $19-$21 an hour based on experience, with the possibility of overtime pay
A Customer Service Representative to assist with customer experience management and dispatching work to teams within the SERVPRO franchise.
Key Responsibilities:
•Assist with customer service and management of the customer experience
•Monitor and ensure client requirements are followed
•Assist with scheduling all warranty activities
•Enter lead/jobs into the operating system and make sure all information in the project is correct
•Schedule Construction Manager (CM) initial visit with customer
•Educate customers on process
•Review and validate project file documentation
•Confirm with CM project scope of work is complete
•Maintain customer and client communications
•Support CMs ensuring customer and client agreement on scope and estimate
•Ensure all paperwork is complete with customer and client
•Ensure estimates are distributed to all necessary parties
•Interface with Subcontractors for availability
•Sign up new Subcontractors and maintain insurances and licensing
•Issue POs based on project budget
•Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
•Schedule inspections with building departments
•Update budgets
•Order materials and supplies as needed
•Update project schedule and timeline
•Assist identifying and qualifying resource providers
•Validate completed PO documentation
•Update contract status with change orders and keep customer and client advised
•Maintain Work-in-Progress (WIP) report
•Maintain internal and external communications
•Maintain communication log
•Prepare project reports
•Upon completion, review file documentation and update as necessary
•Manage collections activities
•Perform project close-out
Position Requirements:
•High school diploma/GED
•Associate or Bachelor of Business Administration is preferred
•Superb customer service track record
•Effective written and oral communication
•Intermediate math skills
•Experience in restoration and/or construction
Skills/Physical Demands/Competencies:
•Walking and/or standing throughout the day
•Frequent sitting Occasional driving
•Occasionally may be required to visit job sites and deliver items as needed
•Occasionally exposed to extreme conditions such as heat
•The noise level at individual job sites can be loud
Pay starts at $19-$21 an hour based on experience, with the possibility of overtime pay
Salary : $19 - $21
