What are the responsibilities and job description for the Emergency Response Manager position at Servpro?
Job Overview
We are seeking a skilled Emergency Response Manager to oversee all aspects of assigned restoration projects and production crews. As a key member of our team, you will be responsible for managing customer and client experiences, ensuring accurate scopes of work, and providing excellent service to our clients.
Key Responsibilities
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Provide priority response to potential customers
- Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Requirements
- Effective written and oral communication with intermediate math and computer skills
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred, Xactimate experience a plus
- Valid drivers license required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
