What are the responsibilities and job description for the Equipment Specialist position at SERVPRO?
What We Offer
The Equipment Specialist supports the Equipment Manager by maintaining current product lines and identifying, evaluating, and validating new equipment products and technologies. Responsibilities include operating equipment, monitoring performance, and providing customer support via phone and email, leveraging strong product knowledge.
You will
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
The Equipment Specialist supports the Equipment Manager by maintaining current product lines and identifying, evaluating, and validating new equipment products and technologies. Responsibilities include operating equipment, monitoring performance, and providing customer support via phone and email, leveraging strong product knowledge.
You will
- Develop working knowledge of all equipment to include general operation, troubleshooting steps, and repair actions.
- Handle in-bound calls and emails concerning all aspects of the professional equipment line.
- Provide guidance and expertise to help diagnosis issues and provide recommended repair steps.
- Support new equipment validation process - specifically perform initial equipment set up, operation and breakdown.
- Record data on spreadsheets during evaluation process. Provide write-ups and notes summarizing evaluation and product suggestions. Assist in equipment, documentation editing and review, including manuals, parts lists, and product education videos.
- Maintain equipment receipt, storage and shipping. Maintain and organize test cell area.
- Participate in the development and amendment of equipment testing protocols used in equipment evaluation.
- Coordinate, process, and transport truck mount installations with Product and Vehicle Sales departments and truck mount installers. Create and maintain documentation and photos for files for each installation.
- Support the RMA/Warranty Analysts with processing paperwork and evaluating returned items.
- Help maintain and edit online documentation/ education for equipment work group.
- Support a continuous improvement attitude and environment; strives to enhance offerings and results.
- Assist the Equipment Manager in preparing technical documents and/or presentations as needed.
- Work cross-functionally with division teams to implement and support system/divisional changes.
- Coordinate employee equipment “take home” program. Schedule, track and assess equipment designated as employee “take home” equipment.
- Provide divisional support outside of stated role as needed.
- Work with Department Managers to ensure shared resources are available to meet divisional and corporate goals.
- 1 to 5 years of relevant experience in equipment maintenance and/or equipment troubleshooting.
- Working knowledge of basic equipment maintenance and maintenance tools.
- Self-starter mentality.
- Excellent communication skills: Ability to read, write, and communicate and provide technical support with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
- Familiarity with the water and fire restoration environment or experience with a related business such as auto parts or hardware store would be beneficial.
- Experience handling multiple tasks effectively and in an organized manner.
- Adaptability and the ability to work with competing demands as this role is heavily influenced by outside factors such as storm and franchise demand.
- Strong computer skills and proficiency with Microsoft Office Suite, particularly Excel and Word.
- A strong desire to support the franchises and corporate strategic plan and be a team player.
- High school diploma or G.E.D.
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
