What are the responsibilities and job description for the Learning & Development Specialist - Production position at SERVPRO?
What We Offer
The Learning and Development Specialist, Production (Residential) is responsible for training franchise teams on remediation and construction for residential properties. Responsibilities include preparing learners for Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and supports a diverse audience through in-person, on-demand, and virtual training. This position reports directly to the Manager, Learning and Development.
You will
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
The Learning and Development Specialist, Production (Residential) is responsible for training franchise teams on remediation and construction for residential properties. Responsibilities include preparing learners for Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and supports a diverse audience through in-person, on-demand, and virtual training. This position reports directly to the Manager, Learning and Development.
You will
- Develop and deliver training on residential remediation (e.g., water, fire, mold) and construction techniques, including industry standards, financial opportunity and best practices.
- Prepare learners for industry exams and certifications and work towards becoming a certified instructor of relevant and desirable certifications.
- Develop multi-modal training content, including in-person events, on-demand modules, and virtual sessions.
- Adapt training to meet the needs of learners with varying levels of experience, from beginners to advanced technicians.
- Stay current on residential remediation and construction trends and certifications to ensure training reflects the latest methods and technology.
- Collaborate with stakeholders to ensure training programs are aligned with current needs of the industry and organization.
- Ongoing education to stay updated with the latest best practices in learning and development.
- Ongoing education to maintain relevant certifications such as Institute of Inspection, Cleaning and Restoration Certification (IICRC) and Water Damage Restoration Technician (WRT).
- Evaluate training outcomes and refine programs based on learner performance and feedback.
- 3 years of experience in residential remediation, construction, or training, with knowledge of IICRC standards.
- Experience designing and delivering multi-modal training (in-person, virtual, on-demand).
- Strong presentation skills and the ability to teach technical content to diverse audiences.
- Familiarity with learning platforms and content development tools.
- In-depth knowledge of residential remediation and construction processes practices to include subcontracting best practices.
- Ability to prepare learners for technical certifications like IICRC.
- Creative approach to making technical training accessible and engaging.
- Strong analytical skills to evaluate and improve training programs.
- Bachelor’s degree in Education, Construction Management, Environmental Science, or a related field.
- Ability to work a hybrid schedule with at least three days per week on-site presence at Servpro HQ with some travel for necessary training and corporate events.
- Fast-paced high-pressure office environment.
- Standard working hours, based on a 40-hour work week.
- Additional working hours required as needed to complete assignments and projects on schedule.
- Minimal travel as required for business needs.
- Work location: Hybrid, Headquarters.
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
