What are the responsibilities and job description for the Operations Manager position at SERVPRO?
Benefits : 401(k) matching Health insurance Vision insurance SERVPRO of Horry County is hiring an Operations Manager!Benefits : Competitive compensationSuperior benefitsPaid trainingCareer progressionPersonal and professional developmentAnd more!As the Operations Manager, you will manage, support, and motivate the entire Restoration & Construction Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our teams make every type of property damage "Like it never even happened®!"Key ResponsibilitiesMaintain continuous communication with management, staff, and vendors to ensure proper operations of the organization.Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.Manage staff development of the Restoration & Construction Divisions.Work with the General Manager and Owners to ensure operations remain compliant with legal and regulatory requirements.Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.Review, document, and discuss operational outcomes and key measures with the General Manager and Owners.Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.Maintain the development of leadership and management skills, as well as Restoration expertise.Position RequirementsHigh School Diploma / GED required, Associates or Bachelors degree strongly preferred.Industry certifications strongly preferred.Minimum 5 years of experience in business operations.Minimum 3 years management experience.Minimum of 5 years of construction management experience. Minimum of 3 years in water & fire restoration experience. Strong interpersonal skills, leadership skills, and management skills.Effective written and oral communication skillsExperience in cleaning, restoration, or construction preferred.Skills / Physical Demands / CompetenciesAbility to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)Ability to repetitively push / pull / lift / carry objectsAbility to work with / around cleaning agents Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. Picture yourself here fulfilling your potentialAt SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
