What are the responsibilities and job description for the Credit Relations Specialist position at ServU Federal Credit Union?
Job Description
ServU Credit Union offers a workplace where employees feel valued. In a world of technology and automation, we know that our employees provide the meaningful touchpoints that our membership wants and needs. We are dedicated to the growth and success of our employees. We provide a healthy work-life balance and a supportive work environment.
ServU’s mission statement is “to responsibly serve the financial needs of our membership in a manner than exceeds their expectations.” We are member focused and are proud to serve 17 counties in our local area. We are committed to offering financial services as well as giving back through community events.
ServU provides a comprehensive benefits package including major medical, competitive salaries, 401(K) and generous paid time off. To find out more about ServU, please visit our website at servucu.com.
JOB SUMMARY:
Assist in the collection of delinquent loans and negative accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Staff support for collection issues.
- Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment. Takes appropriate action to bring account to a current status. As necessary, helps members create custom payment plans to repay the Credit Union.
- Extensions & Modifications of Loans, Negative Accounts, Delinquent Loans, Repossession, Foreclosures, Bankruptcy, Credit Reporting, Insurance Posting, CECL, Invoices, Posting Payments, Board Packets, ALM Reports, Subsidiary General Ledgers, Small Claims, Charge-offs, Working with Attorneys and Loan Staff, and Assist in other job duties as assigned by Supervisor or management.
- Ensure all collection activity is legal and follows established policies.
- Appear in court or for foreclosure on behalf of ServU.
- Assist with reports for Management.
- Occasional evening hours as needed.
- Maintain accurate records.
- Work with spreadsheets and Access database.
- Community involvement is a requirement of this position as outlined in the ServU Employee Handbook.
- Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Performs related responsibilities as required.
QUALIFICATIONS REQUIREMENTS:
- Two years of related experience
- Computer knowledge (Excel, Word, Access)
- Strong communication and writing skills.
- Knowledge of collection and lending products and policies
- Organized and attention to detail
- Provide a positive professional image as a representative of the Credit Union
- Valid driver license as travel to court or other branches is required
- High level of confidentiality
- Timeliness and regularity of attendance are essential to the job
ServU FCU is an Affirmative Action Equal Opportunity Employer. We fully encourage minorities, females, Veterans and Individuals with Disabilities to apply for all openings.
Job Type: Full-time
Pay: $18.36 - $22.95 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $23
