What are the responsibilities and job description for the IT Support Specialist position at SES Government Solutions?
Job Summary:
We are seeking a skilled IT Support Technician to join our team at SES Government Solutions. As an IT Support Technician, you will play a vital role in ensuring the smooth operation of our computer systems, desktops, and peripherals.
Key Responsibilities:
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
- Analyze and diagnose complex PC problems for end users, recommending and implementing solutions.
- Develop and maintain an inventory of all IT assets, including history of hardware failure, repair, installation, and removal.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Monitor and test PC performance, providing statistics and reports.
Qualifications:
- Associate's degree in Business Administration, Management Information Systems, Mathematics, Industrial Technology, Computer Sciences, or a related field, or equivalent experience.
- Two to five years of directly related experience in IT support.
- Understanding of principles, methods, and techniques used in all phases of installation, administration, and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications.
