What are the responsibilities and job description for the Field Engineer position at SES Satellites?
Role Description
As a Field Engineer within the Field Service team in the Americas, part of the larger Service Delivery group, you will be responsible for delivering customer service at their site or vessel. You will be the driving force in the field, conducting surveys, installing SES Solutions, and performing prescribed maintenance at customer sites. Your work will adhere strictly to SES policies for Quality, Health, Safety, and Environment (QHSE).
You will deliver all SES project and maintenance tasks at a world-class level at customer sites. Additionally, you will act as the QHSE champion and advocate when deployed, aligning with line management and supporting SES QHSE policies and practices, as well as collaborating with the SES QHSE Manager and any customer QHSE representative.
You will be responsible for (this is not an exhaustive list):
- Responsible for completing all field related activities on customer sites/vessels, delivering solutions using best practices
- Carryout Project Field taskings of surveys and installation of SES products adhering to SES stipulated documents, completing all deliverable artefacts within requested timeline
- Carryout in service taskings of corrective and preventative maintenance in coordination with the Field Service Team, the Network Operations Center and Operational Engineering.
- Drive the adherence of SES Quality and HSE policies, procedures, tooling, and reporting following SES guidelines in support of the QHSE Manager.
- As allocated, support and input to the SDM on site readiness to deploy field teams based on the customer completed readiness checklists.
- Escalate to line manager and customer responsible SDM for field tasking events that are out of tolerance and provide input to recovery plans and analysis
- Maintain up-to-date knowledge on SES products and industry technological evolution
- Bachelor’s Degree in Engineering discipline, or relevant equivalent experience
- 2 years’ practical installation & commissioning experience in field satcoms
- Proficiency in remote satellite system equipment installation – Maritime and/or land-based solutions
- Demonstratable ability delivering excellence in remote customer locations through sound technical skills, good knowledge of telecoms/satellite
- Good knowledge and experience of land based or maritime based VSAT solutions
- Experience of MEO (Medium Earth Orbit) is extremely advantageous
- Sound record of adherence and a strong belief in field QHSE culture
- Affiliation with GVF (Global VSAT Forum) preferred, GVF examiner advantageous
- Ability to work in remote and often harsh field environments to implement or maintain solutions
- Ability and willingness to travel within region and globally up to 75% to customer site/vessel
- Willingness and eligibility to undergo NATO clearance process
- Full and clean driving license
- Authorization to work in USA
- Fluency in English
- Flexible working policy
- Bonus plan
- Comprehensive and competitive benefits plan
- A range of wellness activities and employee assistance programs
- An employer that values all aspects of Diversity and respects every individual’s story
Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life
