Assistant Service Center Manager

Department: Operations

Reporting structure: Reports to Service Center Manager

Job title and brief description: The Assistant Service Center Manager supports the management of service operations at the assigned location. This role assists in overseeing various aspects of the production process, ensuring the timely and efficient rebuilding of spindles while upholding best-in-class quality standards. You will work closely with the Service Center Manager to lead and support the team of technicians, coordinate with other departments to streamline production workflows, and help meet customer demands. Additionally, you will play a key role in supporting sales efforts by maintaining efficient processes and clear communication to enhance customer satisfaction and overall experience.

Qualifications:

• 2-year technical or business degree, or equivalent technical/managerial experience in lieu of a degree
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams
• Possess a customer-centric attitude and willingness to do what's necessary to create a unique and excellent customer experience
• Requires minimum supervision, except in areas of a unique aspect.
• Knowledge of machine tools or other precision equipment repair processes.
• Basic understanding of engineering knowledge and experience such that by applying standard techniques and basic methods, detailed work assignments and routine projects can be handled
• Excellent leadership and management skills, with the ability to motivate and inspire teams
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment is a must
• Proficient in Microsoft Word, Excel, and PowerPoint, and have experience using ERP/CRM databases
• 1 years' experience in ERP systems, preferably Epicor

Primary tasks:

• Maintain production schedules and allocate resources to meet customer orders and delivery deadlines; coordinate with sales and operations teams to prioritize orders and ensure smooth production flow.
• Assist in managing the day-to-day operations of the production floor, including scheduling, staffing, job readiness and resource allocation.
• Maintain disciplined production scheduling records for outward communication to internal and external customers
• Collaborate with internal teams, including sales and customer service, to ensure seamless customer experience; proactively identify opportunities to exceed customer expectations and foster long-term relationships.
• Implement and maintain quality control measures throughout the production process; conduct regular inspections of rebuilt spindles to ensure they meet quality standards and customer specifications.
• Identify training needs within the production team and develop training programs to enhance technical skills and knowledge.
• Foster a positive and collaborative work environment, encouraging teamwork and excellence in customer service delivery
• Manage inventory levels of spindle components and materials to support production needs.
• Identify opportunities for process improvement and cost reduction. Implement Lean manufacturing principles and other best practices to streamline production processes and increase productivity; monitor workflow to identify bottlenecks and implement solutions to optimize efficiency.

NOTE: Any Employee may be assigned additional or alternate tasks and objectives necessary to achieve departmental or company goals. All job descriptions are subject to revision by the Company at any time and should not be considered a contract of employment.