What are the responsibilities and job description for the Front Desk Supervisor position at Sethi Management?
About the Role:
The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front office at Hampton Inn, Stockton. This position is responsible for overseeing the front desk team, ensuring that all guest interactions are handled with the utmost professionalism and care. The supervisor will implement and maintain high standards of guest service, while also managing the administrative tasks associated with the front office. A key aspect of this role is to maintain confidentiality of guest information and to use sound judgment in resolving any issues that may arise. Ultimately, the Front Desk Supervisor is pivotal in creating a welcoming environment that enhances the overall guest experience.
Minimum Qualifications:
- High school diploma or equivalent; additional education in hospitality management is a plus.
- Proven experience in a front desk or guest service role within the hospitality industry.
- Strong knowledge of property management systems, preferably PEP or ONQ.
Preferred Qualifications:
- Previous supervisory experience in a hotel or similar environment.
- Familiarity with room service operations and procedures.
- Certification in hospitality management or customer service.
Responsibilities:
- Supervise and train front desk staff to ensure exceptional guest service.
- Manage daily front desk operations, including check-ins, check-outs, and room assignments.
- Address guest inquiries and resolve complaints in a timely and professional manner.
- Maintain accurate records of guest information and transactions using property management systems.
- Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
Skills:
The required skills are essential for daily operations at the front desk, where proficiency in Opera and property management systems ensures efficient handling of guest reservations and inquiries. Strong guest service skills are utilized to create a welcoming atmosphere and to address any concerns that guests may have. Maintaining confidentiality of information is critical, as the supervisor will often handle sensitive guest data. The ability to use sound judgment and problem-solving skills is vital in resolving issues quickly and effectively, ensuring guest satisfaction. Additionally, effective communication and teamwork skills are necessary for collaborating with other departments to enhance the overall guest experience.
