General Manager

General Manager is a hands-on position responsible for the overall success of the hotel while ensuring that all brand standards and hotel procedures are met. Optimize and maximize guest and associate experience. In appearance and demeanor, must set an example for other employee’s. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

• Comply with all Company and brand policies and procedures
• Coordinates planning and execution of activities with supervisors in regards to time-tables, work schedules, etc.
• Determines the workforce, recruitment and hiring of new staff
• Implementing SOPs optimally in the hotel
• Analyze service and quality issues, identify training needs, insure implementation of training programs and adhere to all training guidelines and policies
• Aggressively pursue revenue goals
• Prepare and manage annual budget; effectively managing and controlling all operational expenses
• Keep accurate hotel sales records and make sure all bills and required records are sent to the corporate office in the manner prescribed by Company policies and procedures
• Enforce company procurement guidelines and seek and implement cost savings strategies
• Provide leadership support and direction to the sales team and take an active role in the hotel’s marketing plan
• Responsible for all hotel cash flow, including petty cash usage and replenishment, safe deposits and withdrawals and bank visits and deposits
• Ensure that the property is inspected at least three times a day, twice directly by himself/herself
• Must have working knowledge of the specific property management systems used at the property
• Ensure good standing in the community by developing and maintaining relationships with all community and civic organizations
• Maintain high standard of hospitality and service by motivating other employees with comprehensive training, well planned meetings and written job descriptions
• Motivate, coach and train team members and set goals and accountability, providing appropriate feedback, rewards and recognition
• Maintain high visibility throughout the property
• Maintain excellent knowledge of local competition and industry trends
• Handle any emergencies at the hotel
• Ensure regular and timely assessment and performance reviews and process all personnel records
• Ensure all associates are trained on emergency and security procedures and policies
• Successfully maintain adequate staffing
• Meet daily with each department supervisor/manager to review prior day’s activities and today’s goals
• Act upon guest requests
• Ensure compliance with energy conservation and job safety requirements
• Maintain effective performance under pressure
• Prepare accurate and timely reports as required
• May perform similar duties as requested by supervisor

Requirements:

• Good customer service skills
• Ability to work independently and with others
• Good communication skills
• Ability to give and follow verbal and written instructions
• Attention to detail
• Ability to multi task
• Displays good initiative
• Must be able to work flexible schedule, including weekends and various shifts
• Ability to supervise and motivate employees
• Professional demeanor and appearance
• Excellent leadership skills
• AA degree in hospitality or 3 years previous hotel management experience