Field Service Supervisor

Job Summary

In partnership with customer, Shop Management, and the Service Management Team the Field Service Supervisor will coordinate and direct Field Service Jobs for valve repair, testing, machining and diagnosis services. The Field Service Supervisor will oversee a team of Field Service Technicians who will be responsible for installation, connection, servicing, testing, adjustment, repair, maintenance, removal, trouble shooting, inspection and replacement of various valve types perthe customers’ scope of work, and/or the customer’s special instructions.

Primary Duties & Responsibilities

• Supervise and manage all assigned Direct Reports
• Hold required weekly Safety Meetings, and others as required by company’s Safety Procedures
• Communicate workload on the Field Job to Employees and coordinate assignment of work.
• Make sure all jobs are completed and delivered on time with the highest quality and cost efficiency.
• Serve as primary branch-level resource for quality control and continuous improvement of Field Jobs.
• Ensure adherence to the company Quality Management System
• Communicate with Production Manager/Operations Manager and/or Service Manager/Service Coordinator (where applicable) throughout the day on schedule changes.
• Manage and help coordinate all Field Service work (scheduling, tooling, personal, PPE, Costing/pricing).
• Enforce company rules and policies. Document any and all violations.
• Implement and maintain maintenance program on all field equipment
• Learn and enforce the usage of the ValvKeep Service Software as required by company procedures, and hold accountability for location level data in the system.
• Learn to read, interpret, and train others on Safety Data Sheets (SDS), pre-cautions, Personnel Protection Equipment (PPE), hazards levels, etc;
• Ensure all needed Field Service supplies are available, and coordinate the ordering of shop supplies
• Responsible for all parts requests to ensure timely ordering and materials to complete valves.
• Familiar with ASME, NBIC, and VR Programs and ensure Employees are also trained on this material.
• Ensure Performance Reviews are given annually or as directed by Human Resources and/or the Branch Manager
• Ensure all training is performed and documented in regards to Safety, company Quality Procedures, Site Specific and Work Instruction.
• Oversee all cost spending on Field Service supplies, and equipment
• Be on the job and available to work overtime, at times for extended periods of time based on seasonal customer demands
  
  

Positional Requirements & Qualifications

• High school diploma or equivalent GED or a minimum of 5 years of experience in control, pressure protection, and/or automated valve maintenance.
• Minimum of 5 years’ experience in mechanical repair/production environment
• Minimum of 2 years’ in leadership or supervision role
• Experience working in and around mechanical, industrial, and electrical equipment
• Ability to read and interpret blueprints
• Ability to perform basic mathematical calculations
• Ability to read and interpret P&IDs, PSV Data, Capacity charts and assembly and test instructions
• Experience working with measurement devices and test gauges
• Basic knowledge of Microsoft Office applications, including Word, Excel and Outlook
• Must have a valid driver’s license and good driving record
• Must be able to obtain and/or maintain a TWIC and DOT Driver’s license
• Willing and able to lift and work with Personal Protective Equipment, including Emergency Breathing Apparatus
  
  

Desired Skills

• At least 5 years of experience in control, pressure protection, and/or automated valve maintenance preferred
• Associates degree preferred
• Experience working in a gas gathering system operation, preferred
• Customer driven/focused
• Team oriented and willing to lead others
• High energy, detail oriented
• Ability to successfully manage multiple tasks within a fast paced environment
• Ability to read and interpret documents such as master schedule, safety rules, operating instructions, drawings/prints and procedure manuals
• Ability to prepare detailed reports and correspondence that are clear and intelligible
• Ability to effectively communicate with all levels of management, customers and other employees
• Sound judgment with the ability to make decisions and corrections when problems are detected
• Ability to work independently and/or in team assignments
• Strong safety record and knowledge of safety rules and practices
• Ability and willingness to work overtime as needed to support customer requirements and seasonal business volume
• Strong history of dependability and reliability
• Strong interpersonal skills and ability to work well with others
  
  

Essential Physical Functions

• Lifting: up to 50 pounds
• Adjusting or moving objects up to 50 pounds in all directions
• Lift and carry: 50 pounds for 100 feet
• Bending, stooping, walking and climbing stairs
• Ascending or descending ladders, stairs, scaffolding, ramps
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Operating machinery and/or power tools
• Operating motor vehicles or heavy equipment
• Assessing the accuracy, neatness and thoroughness of the work assigned
• Required physical ability if mandated by customer or regulatory requirements
• Able to hold body weight while swinging on rope during static and dynamic transfer (offshore)