Customer Service Specialist

The Customer Service Specialist plays a key role in supporting customers by managing order processing, resolving inquiries. This position involves coordinating with internal teams to meet customer needs and maintain high service standards in a fast-paced manufacturing environment

ESSENTIAL FUNCTIONS

• Respond to customer inquiries via phone and email
• Process orders through order processing software
• Manual entry of orders
• Work with internal teams on order status and changes
• Customer portals
• Handle customer complaints and escalate issues as necessary.
• Prepare and provide accurate quotes, pricing to customers.
• Run reports & audits of orders
• Update & maintain records in JDE
• Serve as a liaison between internal departments and customers
• May be assigned additional projects and responsibilities at the sole discretion of the Customer Service Manager

EDUCATION & EXPERIENCE REQUIRED

• Customer service experience desired, this may be waived for the right candidate.
• Experience with Salesforce or JD Edwards is preferred.
• Knowledge of Microsoft Office (Excel, word, Outlook)

PHYSICAL DEMANDS / ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to reach with hands and arms. The employee is frequently required to stand/or sit, squat, turn/twist, reach, use hands to: finger, handle, feel or operate objects, tools or controls, and computer keyboards.

The employee must never lift, carry, push or pull up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions.

The noise level in the work environment occasionally loud.

Employees will be required to wear the proper Personal Protective Equipment (PPE), which may include: eye, hearing and respiratory protection, protective smock, steel toe shoes, gloves, hard hats, or face shields. Contact lenses may not be allowed in some areas.

The associate must also be willing and able to travel by all forms of transportation.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Fortive Corporation .Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges.Astwo Fortive businesses merged in 2022, Gems Setra’s vision is to connect our customers to their environment to create a safer,healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instrumentsfor humidity, current, vacuum, energy, and pressure measurements.At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. AsapartofFortive, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve. “We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. “The hourly range for this position (in local currency) is $20-$24/hr