What are the responsibilities and job description for the Hotel Front Desk Agent position at Seva Hospitality?
Company Description
Join the Choice Hotels team as a Front Desk Associate for a career in hospitality. Comfort Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Florence, Kentucky! Full-Time & Part-Time positions are available for 2nd shift 3pm - 11pm.
Job Description
FRONT DESK GENERAL JOB DESCRIPTION:
- Aggressive negotiating skills and creative selling abilities to close on business.
- Ensures a high level of customer satisfaction.
- Answering Phones.
- Making, Changing, Assisting w/ Reservations.
- Looking Up Directions on the Internet.
- Promoting Rewards Program.
- Creative Thinking.
- Assisting Sales.
- Creating Good Customer Relations.
- Problem Solving.
- Filling In Others Shifts As Needed.
Qualifications
FRONT DESK GENERAL JOB REQUIREMENTS:
- Exceptional Customer Service Skills.
- Strong communication skills, written and verbal.
- Strong organizational skills.
- Must be self-motivated and results-oriented.
- Be comfortable working independently.
- Excellent time management skills.
- Able to have a flexible time schedule.
- Opera PMS Experience a Plus / Not Required.
- Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
- Basic Computer Skills.
- Knowledge of Emailing a Plus / Not Required.
- Energetic / Capable of Multi-Tasking.
- Good with Following Up/Following Through.
- Have Own Transportation / Be on Time.
- Good Problem-Solving Skills.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.
Additional Information
WHAT WE CAN OFFER YOU:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
- Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts
Schedule:
- 8 hour shift
- On call
- Rotating weekends
