What are the responsibilities and job description for the 360030 - Snack Bar Supervisor position at Seven Feathers Hotel & Casino Resort Crp?
Description
Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Comprehensive medical, dental, vision, and Rx coverage.
- Paid Time Off
- Employer-paid life and disability plans
- 401k with up to 3.5% employer match
- Free meals
- Fuel discounts
POSITION PURPOSE:
Supervises the Snack Bar Staff during assigned shift ensuring quality service, profitable operations, and high standards for food quality, housekeeping and sanitation. May perform work of those supervised.
ESSENTIAL FUNCTIONS:
- Schedules and delegates work to snack bar staff during an assigned shift.
- Provides guidance and direction to the staff. Makes recommendations to the Executive Chef on hiring, development and discipline of the staff.
- Ensures that guests receive prompt and cordial service at all times.
- Assists in providing daily reports regarding revenue and volume.
- Monitors the area for cleanliness, sanitation and proper food handling. Ensures adequate supply of snack bar supplies.
- Assists in serving the guest when necessary and may perform the work of those supervised.
- Resolves guest concerns, complaints, or refers the situation to management, in a continuous effort to provide superior service to Resort guests.
- Demonstrates effective communication skills, both verbal and written, when applicable. Makes sure that communications are clear, concise, complete and accurate.
- Displays behavior that enhances the image of the resort as evidenced by professional and courteous behavior towards all customers including co-workers.
- Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others judgement and capabilities, and gives praise/recognition to those who earn it.
- Willingly accepts suggestions for improvement and takes the instructions without defensiveness and strives to correct the situation. Provides constructive input to foster process improvement within the department.
- Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.
Requirements
QUALIFICATIONS:
- Must have a High School Diploma or GED Certificate
- Must have excellent organizational, verbal, interpersonal, and customer relation skills.
- Must be computer literate.
- Must be able to follow verbal instructions.
- Must be able to handle customer situations as they arise.
- At least one year of experience working with customers or in a customer relations capacity.
- Must be able to obtain a Class I Gaming License
- Must have a Food Handlers Certificate
