What are the responsibilities and job description for the Spa Receptionist, OC position at Seven Feathers Hotel & Casino Resort Crp?
Description
Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Comprehensive medical, dental, vision, and Rx coverage.
- Paid Time Off
- Employer-paid life and disability plans
- 401k with up to 3.5% employer match
Responsible for providing exceptional guest service to all resort guests. Directs workflow and daily operations at the spa front desk. Duties include but are not limited to:
- Responsible for the greeting of all guests, answering phones, booking appointments, up selling treatments, checking the guests into the computer system after appropriate paperwork is filled out and processed.
- Processes payments for services, assisting guests with questions regarding spa services and products.
- Facilitates new guest orientation and escorts guests to treatment areas.
- Collects, delivers and picks up laundry from laundry area and restocks rooms and spas with clean linens and towels.
- Receives new inventory for sale.
- Remains current on all promotions and special events within the resort.
- Adheres to all department and resort policies and procedures outlined in the employee handbook.
- Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.
- Reports all guest’s requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
- Provides spa guests with a comfortable and relaxing experience while ensuring the utmost safety for the guest.
- Upholds the resort’s commitment to unforgettable guest service.
- Maintains the Spa Reception Area and other work areas keeping them neat and clean.
Requirements
- High School Diploma or GED Certificate required.
- 1 year of experience in guest service environment and 1 year of experience in retail sales.
- Intermediate computer skills in Microsoft Word, Excel and Outlook.
- Excellent organizational, communication, and guest relations skills.
- Clerical and administrative experience required.
- Able to read and comprehend written instructions.
- Detail oriented and have the ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Enjoy working with people.
- Must be a team player.
- Understand and adhere to safety policies and sanitization standards required by State of Oregon Board of Cosmetology and River Rock Spa.
- 18 years of age or older.
- Current OLCC license required.
- Must be able to obtain a Class I Gaming License.
