Demo

Business Analyst

Seven Seven Software
Fort Washington, PA Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/7/2025

Key Responsibilities :

  • Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
  • Develop actionable business intelligence and analytics to drive decision-making.
  • Lead ongoing reviews of business processes and developing optimization strategies.
  • Develop and implement data governance, data management, and data quality program practices and strategies.
  • Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
  • Foster a culture of continuous improvement and excellence.

Job Requirements

What you bring to the table :

  • Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
  • Experience working in an AGILE environment.
  • Strong analytical skills and proficiency in data modeling techniques.
  • Scrum Master Certification.
  • BA / BS in CS, Information Systems or Information management or Systems design.
  • Ability to manage complex projects and deliver results in a fast-paced environment.
  • Excellent communication and leadership abilities.
  • Bonus if you have :

  • Deep expertise in insurance financial engines and regulatory compliance.
  • Knowledge of SQL, Databases and Analytical / Reporting tools such as PowerBI / Tableau.
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