What are the responsibilities and job description for the Tour Coordinator- NEX position at Seventy Seven Energy?
Job Description
Brief Description
The Tour Coordinator plays a critical role in organizing, scheduling, and facilitating customer tours and experiences within the digital remote center. This position requires excellent communication skills, attention to detail, and a customer-focused mindset. The ideal candidate is a self-starter with experience in administrative support and event coordination.
Detailed Description
The Tour Coordinator is a key role that requires strong organizational skills, customer service expertise, and the ability to work efficiently within a fast-paced environment. The position involves coordinating multiple tours, liaising with internal teams, and ensuring a seamless customer experience. Travel may be required up to 15% of the time.
About Us
The Evolving Oil Field Demands Evolving Service Providers
NexTier is a leading provider of integrated completions that employs sustainable practices and equipment to support our customers’ ESG goals while accelerating production in the most demanding US land basins.
Job Info
Brief Description
The Tour Coordinator plays a critical role in organizing, scheduling, and facilitating customer tours and experiences within the digital remote center. This position requires excellent communication skills, attention to detail, and a customer-focused mindset. The ideal candidate is a self-starter with experience in administrative support and event coordination.
Detailed Description
- Manage and schedule customer tours of the Digital Remote Center, ensuring availability aligns with customer needs and center staff.
- Collaborate with team members to prepare customized itineraries and agendas for each tour.
- Serve as the primary point of contact for customers regarding tour arrangements, providing timely and professional communication.
- Ensure customers are well-informed about the tour process, expectations, and technological requirements.
- Coordinate with internal teams to prepare and maintain the tools used for tours.
- Monitor and troubleshoot technical issues that may arise during tours.
- Maintain accurate records of customer interactions, tour schedules, and feedback.
- Generate reports on tour attendance, customer satisfaction, and related metrics to support continuous improvement initiatives.
- Assist in creating and maintaining promotional materials and resources for customer tours.
- Manage email correspondence, appointment scheduling, and other administrative tasks related to the remote center.
- Identify and implement enhancements to streamline tour coordination and improve the overall customer experience.
- Perform other duties as assigned.
- Proven experience in administrative support, event coordination, or a similar role (experience with virtual or digital events is a plus).
- Strong organizational and multitasking abilities, with attention to detail.
- Exceptional written and verbal communication skills.
- Proficiency with digital collaboration tools such as Zoom, Microsoft Teams, or similar platforms.
- Familiarity with customer relationship management (CRM) software is preferred.
- Ability to work independently and collaboratively in an office work environment.
- Tech-savvy with the ability to quickly learn new tools and systems.
- High School Diploma.
- Minimum of 3 years of administrative, executive assistant, and/or event planning experience.
- Bachelor's degree in Business Administration, Communications, Event Management, or a related field.
The Tour Coordinator is a key role that requires strong organizational skills, customer service expertise, and the ability to work efficiently within a fast-paced environment. The position involves coordinating multiple tours, liaising with internal teams, and ensuring a seamless customer experience. Travel may be required up to 15% of the time.
About Us
The Evolving Oil Field Demands Evolving Service Providers
NexTier is a leading provider of integrated completions that employs sustainable practices and equipment to support our customers’ ESG goals while accelerating production in the most demanding US land basins.
Job Info
- Job Identification 4308
- Job Category General and Administrative
- Posting Date 02/06/2025, 05:28 PM
- Degree Level High School Diploma or GED
- Job Shift Standard
- Locations 10713 W Sam Houston Pkwy N, Houston, TX, 77064, US
- Worker Type Employee
