What are the responsibilities and job description for the Therapeutic Program Liaison Manager (180111) position at Sevita?
NeuroRestorative, a member of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.
OUR MISSION AND PERFORMANCE EXPECTATIONS
At Sevita, we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children, and their families across the United States. Our extraordinary team offers innovative, quality services and support that lead to growth and new opportunities for the people we serve and for our employees.
SUMMARY
Serves as the primary liaison between the program, client, family and funding source. Provides information to external funding sources and negotiates both rates and lengths of stay. Interacts with billing and other functional/program units. Assures successful rehabilitation outcomes through ongoing evaluation and client advocacy.
ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:
- Oversees the development of treatment plans which incorporate payor requests/requirements.
- Educates/involves persons served/responsible parties/others involved in care, evaluates effectiveness of learning experience and adjusts as appropriate.
- Demonstrates/exhibits good judgment, flexibility, initiative, assistance needs, appropriate decision
making, prioritizing, adjusting, contributing with respect/proper attitude/confidence.
- Serves as a member of the facility management team by assessing needs and coordinating needed actions for daily operations of respective teams/programs.
- Collects and monitors daily, weekly and monthly data in order to provide timely and descriptive updates/reports to funding sources and reports case status as part of utilization review on a consistent basis.
- Assures that clinical reports include the wording and focus necessitated by funding sources.
- Assists with identification of protocol needs/training.
- Serves as the primary interface for client and/or family satisfaction/concerns.
- Provides direction to the team coordinator regarding residential issues/concerns/questions that the family and/or funder poses.
- Provides on-call services by giving appropriate guidance and initiating administrative notification
when needed.
- Initiates appropriate and timely discharge planning, facilitates referral to post discharge services, and
assures that instructions and necessary equipment and supplies are in place
- Completes paperwork including integrated treatment plan, status updates, funding updates, rate negotiations, and utilization review documentation within expected time parameters.
- Maintains ongoing communication with the funding representative(s) and family.
- Demonstrates organizational skills necessary to effectively handle multiple cases and process large volumes of work.
- Assists with training and orientation of new employees/students to job requirements, facility policies, equipment and personnel.
- Serves as a member of the facility management team by assessing needs and coordinating needed actions for the daily operations of respective teams/programs.
- Serves as an interface for licensing regulation/accreditation reviews for the site, as applicable.
SUPERVISORY RESPONSIBILITIES
- May bridge communications and continuity of care of persons served between clinical and residential staff
REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:
Education and Experience:
- High School Diploma. Bachelor’s degree in human relations field OR experience with funding recertification processes.
- An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements
Certificates, Licenses, and Registrations:
- As applicable
Other Skills and Abilities:
- N/A
Other Requirements:
- Travel as needed
Physical Requirements:
- Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
