Demo

Technical Customer Service Representative - National

SEW-EURODRIVE GmbH & Co KG
SC Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 4/25/2025

About the Role

Currently this position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.

Pay : $20-$22 / hour

Shift : 1st

Top Skills & Abilities for this role :

  • Possess strong overall office skills, including use of computers, their applications, and other office equipment.
  • Must be able to prioritize and manage time effectively.
  • Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog info
  • Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
  • Ability to learn and utilize the computer and work within the SAP Mapics System.

Top Actual Tasks in this role :

  • Be available as assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
  • Obtain required information and respond when necessary to complete action on inquiries / requests received.
  • Complete appropriate paperwork and associated computer data / order entry to accomplish required actions.
  • Provide assistance to other employees in a businesslike and professional manner as required.
  • Edit orders accurately for input into SAP / Configurator.
  • Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

    A 10% shift premium is paid for 2nd and 3rd shift positions.

    SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

    There is no monthly premium required for Employee's coverage :

  • Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage $125 annual reimbursement for purchase of eligible vitamins & minerals
  • Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
  • Disability - Includes both Short Term Disability and Long Term Disability
  • Flexible Spending Account (FSA) for Medical and / or Dependent Care Made available annually during open enrollment
  • Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
  • Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
  • Holiday Pay - Twelve (12) paid holidays per year
  • Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
  • Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
  • Paid Parental Leave - To assist and support new parents with balancing work and family matters
  • Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
  • Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
  • Counseling Resources - Easy and convenient access to professional counseling services online
  • Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
  • Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included
  • Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances
  • Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate
  • Additional job requirements and responsibilities would be discussed during the interview process.

    Salary : $125

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