Service Coordinator - Broomfield CO

About The Role

Currently this position involves being available as assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.

Pay: $22-$24/hour

Shift: 1st

TOP most relevant SKILLS AND ABILITIES being sought for this position:

• Possess strong overall office skills, including use of computers, their applications, and other office equipment.
• Ability to organize workload for timely accomplishment of work
• Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog info
• Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
• Ability to learn and utilize the computer and work within the SAP System.
  
  

TOP most relevant ACTUAL TASKS being sought for this position:

• Issuing RGA numbers to customers and associates for returned goods.
• Obtain accurate and detailed information relating to why goods are being returned.
• Provide accurate quotations for repair and/or restock of returned goods.
• Provide accurate quotations and orders for parts and unit orders.
• Maintain RGA log of all returned goods.
• Compile monthly reports to include trends, reasons for returns, and the total number of returned goods.
• Coordinate damaged shipment claims with UPS and common carriers. Coordinate and schedule repairs with assembly personnel.
• Coordinate electronic repair with SEW-Eurodrive Sales Service personnel.
• Assist regional engineering with support documentation. Maintain complete and accurate records.
• Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
• Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
• Read and understand supporting documentation for the work area.
• Obtain required information and respond when necessary to complete action on inquiries/requests received.
• Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
• Provide assistance to other employees in a businesslike and professional manner as required.
• Maintain complete and accurate records
  
  

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability - Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay - Twelve (12) paid holidays per year
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• Paid Parental Leave - To assist and support new parents with balancing work and family matters
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• Counseling Resources - Easy and convenient access to professional counseling services online
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included
• Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances
• Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate
  
  

Additional job requirements and responsibilities would be discussed during the interview process.