SEWARD COOP

JOB DESCRIPTION

Deli Counter Re-Buyer/Shift Lead

PURPOSE:  To ensure efficient work flow in the Cheese sub -department as well as across the deli counter; including juice bar, coffee bar; effectively address any ordering/credit/return needs that arise; to provide and train other staff with excellent customer service; to assist with creation of production lists; and to assist in the achievement of departmental goals.

Status:            Reports to Deli Manager

Pay Level:       IV 

Union wage scale $21.40 - $22.90 per hour based on previous years of experience. 

Responsibilities:

CUSTOMER SERVICE

• Provide attentive and courteous customer service.
• Greet each customer who enters the department.
• Maintain cheese, olive and cracker displays to look full, abundant, fully faced and attractive.
• Promote cheese through attractive signage, written articles, customer service and sampling.
• Maintain case displays – cheese, grab n go, and bakery
• Keep all counter aspects neat and clean
• Sample deli items
• Make juices, smoothies, and sandwiches quickly and efficiently

CUTTING, WRAPPING, AND STOCKING

• Cut, wrap, and label cheese to keep cases full and attractive, with a focus on keeping top selling products well stocked. 
• Stock prepack and back stock products to maintain full cheese cases.
• Face and straighten regularly.
• Rotate product and remove out of date and substandard product from cheese cases.
• Face all cases, including grab-n-go, bakery and cheese
• Put away orders as necessary
• Label paper and plastic items as needed
• Organize as needed
• Pack and face Grab & Go items and bakery items
• Prep Juice Bar items.

BUYING AND RECEIVING

• Purchase product from vendors in accordance with department practices and procedures.
• Receive and put away orders following established procedures.
• Communicate with delivery persons and vendors regarding returns of substandard product.
• Track all credit requests.
• Manage Shrink and Logs 
• Follow the gift policy when receiving vendor samples.
• Place and put away orders as needed.

LEADERSHIP

• Assign duties to staff (.i.e., packing olives, cutting cheese, cleaning)
• Take part in Department meetings
• Provide input and feedback to the Deli Managers regarding staff’s performance. 
• Train all new staff

MERCHANDISING                                      

• Sign making
• Take leadership in the department with regard to merchandising and resets as set by the Fresh Foods Merchandising Coordinator.
• Implement resets, promotions, and specials as directed by the Fresh Foods Merchandising Coordinator.
• Communicate with staff regarding promotions, new products, and out of stock items
• Respond to needs that arise in a prompt manner.
• Coordinate Demo items each month, communicate with the demo coordinator and FFMC.
• Assist in achievement of department goals
• Respond to “Service Team” calls

OTHER DUTIES

• Follow safe food handling guidelines. 
• Maintain cleanliness and sanitation in department.
• Train new staff and model excellent customer service skills for all staff.
• Participate in departmental merchandising activities, and storewide meetings and trainings.
• Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
• Participate in quarterly departmental inventories, cleaning and other projects.
• Other tasks as assigned by Assistant Deli Manager-Counter and Deli Manager.
• Respond to “Service Team” calls.
• Assist in achievement of department goals.
• Lead cheese department in meeting margin goals
• Communicate and document necessary information regarding Deli operations.
• Communicate often and effectively with kitchen.
• Complete tasks and special projects assigned by Deli Counter Supervisor and Deli Manager.
• Act as floor warden when necessary.

Qualifications:

Essential

·         Self-motivated, organized, responsible, flexible

·         Regular, predictable attendance

·         Interest in and knowledge of cheese, including domestic artisan, imported, organic, and local cheese.

·         Ability to work well in a team to achieve departmental goals

·         Able to prioritize department’s daily workflow

·         Ability to lead staff daily by creating work lists, offering support and feedback

·         English proficiency

Functional 

·         Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

·         Bend and lift loads, not to exceed 50 pounds.  Push and pull carts weighing up to 100 pounds.

·         Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

·         Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

·         Ability to operate equipment such as: cheese cutter, shrink wrap machine, manual and/or electric scales.

·         Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

·         Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.

Preferred

·         Multi-lingual a plus

·         Demonstrated ability to work with customers and co-workers from various cultural backgrounds

·         High degree of Cheese knowledge

·         Supervisory experience

Salary : $21 - $23