Administrative Services Manager

Seward Community Health Center is seeking a Full-Time, Administrative Services Manager for our small community health center located in beautiful Seward, Alaska. Candidates with a background in business, medicine, or Federally Qualified Health Centers (FQHC) are especially encouraged to apply. 

The salary range for this position is $75,000 to $85,000/annually

Seward, Alaska is a small, picturesque town located 120 miles south of Anchorage and is surrounded by beautiful snow-capped mountains in the center of Kenai Fjords National Park. Seward offers year-round opportunities for outdoor activities including skiing, kayaking, fishing, hiking, biking, boating, wildlife viewing, and so much more. If you enjoy adventuring up mountains, between glaciers and in waters, or sightseeing, going on wildlife tours or bird watching, Seward is the place for you! 

About Seward Community Health Center:

SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members.  We are seeking staff who will add to our ability to make our community and SCHC a better place to live and work. 

Job Purpose 

The Administrative Services Manager (ASM) is responsible for planning, directing, and coordinating supportive services of the organization by providing administrative and logistical support to SCHC. The ASM oversees and facilitates efforts related to risk management, corporate compliance for Health Resources & Services Administration (HRSA), Patient Centered Medical Home (PCMH), and Federal Tort Claims Act (FTCA). In addition, the ASM oversees the marketing & outreach program and staff.

Benefits Summary:

• Health insurance with medical, dental, and vision benefits for staff and spouse/dependents
• Short- and long-term disability insurance paid by employer
• Term life insurance paid by employer
• 3% employer contribution to a 401(k) retirement plan
• 100 hours of paid holidays annually
• Annual CME allowance
• 6 weeks of paid time off annually
• Bonus eligible leadership position

Duties and Responsibilities:

Administrative Operations

• Serves as a member of the SCHC Leadership Team to advance organizational goals.
• Prepare documents and handle confidential matters in accordance with state & federal guidelines and SCHC policies and procedures.
• Supervise Executive Assistant and administrative staff; provide backup as needed.
• Oversee and participate in marketing & outreach efforts.
• Serves as a resource for the CEO for all external and internal quality or risk management audits; ensures that corrective action plans are documented in a timely manner and effectively implemented.
• Develops and maintains policies and procedures related to the corporate risk management program.
• Ensure policies are reviewed and updated as required by HRSA, FTCA, and NCQA (PCMH).
• Tracks recurring deadlines and approval timelines to ensure continuous compliance with state and federal requirements (e.g., budget approval, FTCA redeeming).
• Works with CEO to develop and oversee processes for internal incident reporting and follow up.
• Work with HR Manager to ensure completion of provider credentialing & enrollment processes. 
  • Perform provider credentialing process to ensure all requirements are met in accordance with credentialing requirements.
  • Notify and assist providers in renewing expiring credentials such as licensure, BLS, etc. to ensure continuous compliance with HRSA regulations.
  • Maintain high quality, timely and accurate credentialing, and re-credentialing in accordance with SCHC policy, and applicable state and federal regulations. 
  • Monitor collection of all information received; follow up on missing items and/or incomplete forms, submit follow up requests for verifications as needed.
  • Identify and address potential red flags in collaboration with practitioner, Medical Director, and Executive Director of questionable information received. 

Grant & Contract Management

• Maintaining document repositories and databases for all grants and contracts.
• Tracks and updates contract & grant deadlines and notifies responsible parties as needed.
• Assist in development of grant applications & reporting.

Information Technology (IT)

• Manage IT support contract(s).
• Evaluate and develop IT structure & hardware to support existing services and future needs. 
• Provide project management in the implementation of IT projects

Qualifications:

Education

• Bachelor’s degree required, in a related field preferred.
• 5 years of experience in healthcare, nonprofit, or administrative leadership required.
• FQHC experience strongly preferred.
• Demonstrated success in grant acquisition, policy development, and/or marketing leadership.

Core Competencies

• Excellent written and verbal communication.
• Attention to detail, time management, and project management & execution.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency in Microsoft Office, web content & desktop publishing tools.
• Alignment with SCHC’s values of collaboration, equity, and adaptability.

Other:  Pre-employment drug screening, TB test, required vaccinations per policy, background check, and reference check.

Skills & Performance Goals/Expectations: 

• Quality Improvement/Mission Focused
• Computer and Tech Savvy
• Excellent Communicator and Team Player:
• Excellent Professionalism
• Exceptional Problem Solver & Decision Maker:
• Attention to Detail

SCHC is an equal opportunity employer.