Summer Patient Registration/Support Specialist

If you’re a driven and enthusiastic person who: 

• Wants to experience a beautiful Summer in Alaska
• Enjoys working with people of all ages (newborn to 103).
• Is comfortable helping diverse patients with acute needs
• Adapts quickly to changing priorities and circumstances with “grace under pressure”
• Can learn and navigate new software with ease, or have previous experience with Epic
• Can provide excellent communication with our patients and staff
• Wants to be part of a team that’s working to meet patients where they’re at

You’ll love Seward Community Health Center! 

SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members.  We are seeking to hire additional seasonal staff to provide services at our mobile clinic and add to our ability to make our community and SCHC a better place to live and work.  

Essential Duties and Responsibilities 

• Greet, screen, and schedule acute needs patients with empathy and respect
• Facilitates accurate and complete collection of patient demographic information.
• Accurately perform registration and check-out to ensure patient workflow is optimized.
• Ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation and compliance requirements.
• Negotiates payment from patients, helps them set up an agreeable payment plan or refers them to the O & E Coordinator for screening to determine eligibility for financial assistance.
• Ensures that cash is secured and deposited into safe at end of day. 
• Participate in community outreach and education efforts as requested 

• Communicate pertinent patient information to other members of the care team as needed, including referring them to the Clinic or Urgent Care if further needs are established 
• Maintain patient confidentiality per HIPAA requirements 
• Maintain the order, cleanliness, and stock of the mobile clinic as part of the team
• Perform other related duties including working at the Main Health Clinic, as assigned

Qualifications: 

• High School Diploma Required
• Two years of customer service experience required
• Two years working experience in a medical setting preferred
• Two years of profession registration or front desk experience preferred

Knowledge and Abilities  

• Professionalism and Best Practices in customer service
• Strong communication and people skills
• Commitment to our mission of serving patients of all ages and socio-economic status regardless of ability to pay with particular concern for those in targeted, under-served populations 
• Commitment to culturally sensitive patient involvement in their own health care decision-making
• Ability to work independently and use good judgment in prioritizing work demands and managing time in a busy environment 
• Ability follow SCHC policies, procedures and directives from the clinic and work team
• Ability to listen and communicate effectively using verbal, written and electronic formats