What are the responsibilities and job description for the Branch Office Administrator position at Sewer Equipment?
Job Description:
We are seeking a proactive and detail-oriented Branch Administrator to join our dynamic team. The ideal candidate will provide critical support to the Service, Sales, and Parts departments, ensuring smooth operational workflows and delivering exceptional service to both internal and external stakeholders.
Key Responsibilities:
- Assist office and sales representatives with administrative tasks, including order processing, contract management, and customer account setup.
- Facilitate communication between sales, customers, and other internal teams to address inquiries and resolve issues promptly.
- Handle the end-to-end process of sales orders, from receipt to delivery, including invoicing and post-sale follow-up.
- Act as a liaison between sales, customers, and other departments to enhance customer satisfaction and loyalty.
- Assist with administrative tasks related to retail parts sales, such as processing sales orders, invoicing, and customer inquiries.
- Support the sales team in preparing parts quotes, proposals, and promotional materials.
- Provide accurate reporting on parts sales trends and customer activity to help inform strategic decisions.
- Open, maintain, and track work orders, ensuring accurate documentation and timely updates.
- Monitor work in process to ensure efficient workflow and completion timelines.
- Develop and implement processes to effectively track equipment service and parts history, providing comprehensive reports to management as needed.
- Support administrative tasks related to sales, parts, and service operations, ensuring compliance with company policies.
- Assist with billing, warranty claims, and financial reconciliations for the sales and service departments.
Requirements:
- Bachelor's degree in business administration or a related field.
- Minimum of 5 years in sales administration, sales support, or similar roles, with exposure to service-related administrative support preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Aptean CRM software.
- Excellent written and verbal communication skills with a strong customer-focused approach.
- Strong multitasking and time-management abilities with keen attention to detail.
- Ability to anticipate issues, troubleshoot effectively, and implement practical solutions.
- Collaborative mindset with the ability to work effectively in a fast-paced, team-driven environment.
- Demonstrates a commitment to exceeding objectives and contributing to overall operational success.
Why Join Us?
Be part of a forward-thinking company dedicated to continuous growth and improvement.
Access to ongoing training, mentorship, and opportunities for career advancement.
Work with a passionate, high-energy team that values teamwork and customer success.
Enjoy a competitive salary package, benefits, and performance-based incentives.
