What are the responsibilities and job description for the Surgery Scheduler position at Sexton Oral & Maxillofacial Surgery?
At Sexton Oral & Maxillofacial Surgery, we are a dedicated and growing practice where patient care and quality service are at the heart of everything we do. Our team is supported by a great group of doctors who are deeply committed to ensuring that every patient has an exceptional experience with us.
Our team works independently while also contributing to our collective success. Each member of our team is encouraged to be both productive and prepared, enabling us to collaborate efficiently and function like a well-maintained machine. We also understand the importance of work-life balance. We work hard to provide the best care possible, and we equally value the time spent away from the practice, ensuring our team is refreshed and ready to excel.
We are currently looking for an experienced Bilingual (Spanish & English) Surgery Scheduler to help ensure an efficient and empathetic scheduling process for patients and referral partners.
Requirements:Surgery Scheduler Requirements & Responsibilities:
- 2 years of experience in healthcare scheduling with a heavy preference for previous surgery or oral/dental scheduling experience.
- Bilingual (English and Spanish speaking) is preferred.
- Ability to navigate a high volume of inbound and outbound calls with excellent compassionate professionalism & detail.
- Operate telephone switchboard to answer, screen, and forward calls, provide information to and take messages from patients, visitors, and other interested parties.
- Collect, sort, distribute, and prepare mail, messages, and courier deliveries.
- Accept and record payments via telephone.
- Record patient information and complete appropriate forms necessary to schedule & confirm an appointment.
- Greet all visitors and callers in a polite and courteous manner while answering their inquiries.
- Excellent flexible prioritization skills.
- Always maintain the highest level of confidentiality to HIPAA standards.
- Excellent verbal and written communication skills.
- Always maintain the highest level of confidentiality to HIPAA standards.
- Additional responsibilities as needed and as appropriate.
Surgery Scheduler Benefits & Schedule
- Schedule: Monday through Thursday 8:00 AM to 4:30 PM, Friday 7:00 AM to 2:00 PM
- Thursday schedule to be conducted from the Munford Office along with 1 Monday per month
- Medical
- Dental
- Vision
- Life Insurance
- Long and Short-Term Disability
- Paid time off
- 401(k)