What are the responsibilities and job description for the Client Care Representative position at Sexton Roofing & Siding?
Client Care Representative Job Description
Join Us at Sexton Roofing & Siding!
Sexton Roofing & Siding seeks an enthusiastic and committed Client Care Representative to join our vibrant team and represent our company. In this capacity, you will be crucial in maintaining efficient office operations and offering vital support for our home improvement initiatives. If you aspire to achieve great things, excel in a dynamic setting, have a profound wish to grow with a company, and embody our core principles of integrity, family, community, and extreme ownership, we want to hear from you!
Key Responsibilities:
Client Interaction:
- First Impressions Matter: Handle incoming client calls with grace and professionalism, ensuring that every client feels valued from their very first interaction with our company.
- Customer Care: Always prioritize clients' needs, ensuring that they leave every interaction feeling enthusiastic about how they were treated.
- Positive Demeanor: Uphold a courteous and pleasant demeanor, both in person and over the phone, contributing positively to the team's spirit.
- Service Excellence: Ensure the phone is answered by the third ring with the approved company greeting and dispatch all service calls efficiently to maximize client satisfaction.
- Appointment Scheduling: Manage the dispatch board to keep field personnel productive, prioritizing efficiency without compromising client satisfaction.
Office Management:
- Welcoming Environment: Greet clients and visitors warmly, answer phones, and handle general inquiries to maintain a welcoming office atmosphere.
- Organization: Maintain a well-organized and efficient office space, managing supplies to ensure smooth daily operations.
Continuing Education:
- Team Training: assist in organizing and developing continuing education for our team members
- Personal Growth: Take ownership of creating and executing your own personal development plan.
Document Management:
- Documentation: Create and maintain project-related documents, contracts, and invoices, organizing both digital and physical files for easy access.
Communication:
- Clear Messaging: Draft and proofread emails, letters, and other communications intended for clients, suppliers, and internal team members.
- Facilitation: Foster clear communication between office staff, field teams, and management.
Appointment Scheduling:
- Communication with clients to schedule projects, appointments, and site visits, collaborating with production to keep clients aware of changes as needed.
Health and Safety Compliance:
- Safety Documentation: Assist in ensuring compliance with health and safety regulations, maintaining up-to-date safety documentation.
Qualifications
- High school diploma; additional administrative or business-related education is a plus.
- Previous operations experience, ideally within the construction or roofing industry.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Stellar organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Keen attention to detail and an independent work style.
- Familiarity with basic project management concepts is advantageous.
Preferred Attributes:
• Knowledge of roofing terminology and basic construction processes.
• Experience with industry-specific software or tools.
• Adaptability to a fast-paced and dynamic work environment.
• A positive attitude, strong work ethic, and a commitment to teamwork.
Job Requirements:
40-45 hours / week
Must be in office location, western Massachusetts
Ability to work weekends / evenings as needed
Why Work for Sexton Roofing & Siding?
At Sexton Roofing & Siding, we are on a mission to change the way people think about the roofing industry, one roof at a time. We lead with integrity, treat everyone like family, and strive to make a positive impact on our community. By taking extreme ownership of our roles, we lift our team members up and pave the way for a better future.
We believe that investing in our employees is key to our collective success. We provide training programs, access to high-quality educational resources, and support for career advancement initiatives. By fostering a culture of continuous improvement and encouraging knowledge-sharing, we ensure that our team is equipped with the skills and insights needed to excel in a dynamic industry.
Join us, and you'll be part of a vibrant and diverse workforce where your contributions are recognized, and your growth is nurtured. Together, we can achieve greatness and make a meaningful impact on the lives of those we serve.
Ready to join our team? Apply now and start your career with Sexton Roofing & Siding!
Salary : $20
