Reservationist

Sexy Fish

Sexy Fish is one of a kind restaurant where visionary ideas are combined with extraordinary architecture, memorable uniforms, a great location, and a selective selection of artwork. Sexy Fish comes to life by bringing a team built of passionate individuals whose uniqueness comes together to deliver the best culinary, bar, and wine program.

Job Overview:

          The Reservation Agent assists guests with booking and confirming reservations while providing courteous, attentive, and efficient service to all guests and callers.

 DUTIES AND RESPONSIBILITIES

• Maintain a comprehensive understanding and adhere to all departmental policies, service procedures, and standards.
• Always foster positive relations with guests.
• Address and resolve guest complaints to ensure satisfaction.
• Utilize all functions of the computer system effectively.
• Maintain complete knowledge of the following:
• Seat numbers, venue room capacity, hours of operation, and availability.
• Any special events or promotions occurring in the various venues and restaurants.

• Process all food and beverage reservation requests, changes, and cancellations received via phone, email, internal channels, or through corporate reservation centers or travel agencies.
• Identify callers’ needs by asking open-ended questions.
• Document any special information or occasions (such as birthdays or anniversaries) in the reservation system.
• Gather all necessary information to book a reservation.
• Accommodate special requests and indicate them in the system.
• Access and update guest history records to provide the best possible service; maintain accurate information in guest history files.
• Verify availability and suggest alternate dates for fully booked dates.
• Explain guarantee and cancellation policies to callers, assigning confirmation or cancellation numbers and informing the caller accordingly.
• Confirm all reservation details with the caller to ensure accuracy.
• Enter correct information into the appropriate fields to inform other departments of relevant details (e.g., flags, comments, guest messages).
• Monitor and maintain waitlists daily.
• Monitor and uphold the cleanliness and organization of assigned work areas.

PHYSICAL ABILITIES

• Ability to lift up to 25 pounds
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond to dangerous situations.
• Ability to remain in stationary position for 8 hours or more.
• Satisfactorily communicate with guests, management and co-workers to their understanding

BENEFITS:

• Generous discount off your bill
• Paid Time Off
• Recommend a friend scheme with great bonuses per individual referral
• Exclusive access to our discounts including money off gym memberships, travel, online shopping, and much more