What are the responsibilities and job description for the Reservation Agent position at Sexy Fish?
Sexy
Fish Miami
is one of a kind restaurant where visionary ideas are combined with
extraordinary architecture, memorable uniforms, a great location, and a
selective selection of artwork. Sexy Fish Miami
comes to life by bringing a team built of passionate individuals whose
uniqueness comes together to deliver the best culinary, bar, and wine program.
Job Overview :
The Reservation Agent assists guests
with booking and confirming reservations while providing courteous, attentive,
and efficient service to all guests and callers.
DUTIES
AND RESPONSIBILITIES
- Maintain
a comprehensive understanding and adhere to all departmental policies,
service procedures, and standards.
foster positive relations with guests.
and resolve guest complaints to ensure satisfaction.
all functions of the computer system effectively.
complete knowledge of the following :
numbers, venue room capacity, hours of operation, and availability.
special events or promotions occurring in the various venues and restaurants.
all food and beverage reservation requests, changes, and cancellations
received via phone, email, internal channels, or through corporate
reservation centers or travel agencies.
open-ended questions.
any special information or occasions (such as birthdays or anniversaries)
in the reservation system.
a reservation.
special requests and indicate them in the system.
maintain accurate information in guest history files.
availability and suggest alternate dates for fully booked dates.
guarantee and cancellation policies to callers, assigning confirmation or
cancellation numbers and informing the caller accordingly.
all reservation details with the caller to ensure accuracy.
correct information into the appropriate fields to inform other
departments of relevant details (e.g., flags, comments, guest messages).
and maintain waitlists daily .
and uphold the cleanliness and organization of assigned work areas.
PHYSICAL ABILITIES
to lift up to 25 pounds
to move safely in uneven terrain or in confined spaces.
to see and respond to dangerous situations.
to remain in stationary position for 8 hours or more.
communicate with guests, management and co-workers to their understanding
BENEFITS :discount off your bill
Time Off
a friend scheme with great bonuses per individual referral
access to our discounts including money off gym memberships, travel, online
shopping, and much more
Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.
We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged.