What are the responsibilities and job description for the Team Leader position at Sexy Sammies?
Overview
The Team Lead is responsible for managing the daily operations of our restaurant, in addition, they oversee the inventory and ordering of food and supplies and ensure that guests are satisfied with their dining experience. They are responsible for cultivating the team over which they preside, including overseeing the selection, development, and performance of Team Members. The Team Leader reports directly to the General Manager.
Team Leaders are expected to uphold and lead the standards set by Centennial Hospitality Group (CHG) for Quality, Service, Value, Pride, Positive Energy, and Development. Our team Gives a S***.
Essential Job Functions
- Ensuring Quality, Service, and Pride with every order.
- Form rapport with customers and ensure we are meeting and exceeding customer service expectations.
- Ensure product quality and consistency.
- Assist with employee management: Hiring, Training, and Retention.
- Assistance with Admin Tasks.
- Upholding health code mandates
- Critical thinking and problem-solving at all times
- Provide input on scheduling employees
- Additional Duties as requested by the GM or Administrative Team.
- Assist in Networking opportunities.
Specific Duties:
- Labor Control
- Maintain prep standards (time, consistency).
- Maintain store cleanliness
- Alert management to significant maintenance issues
- Orientation/Training new employees and continued development of tenured employees and create a productive, positive, and inclusive work environment
- Assess and address customer feedback (positive or negative)
- Remedy internal and external problems (customers and employees)
- Effective communication with customers, employees, and upper management
- Set the example for a low stress environment by handling situations professionally, calmly, and rationally.
- Provide input on employee performance, raises, hour allocation, disciplinary action
- Assist in creating necessary documentation and enforcing accountability
- Control Ordering and Inventory responsibilities.
- Flexible schedule so as to be present on the days when GM is off.
- Confidence in troubleshooting POS problems and other ordering platforms.
Education, Experience, and Desired Qualifications
- Minimum 21 years of age
- Full knowledge of Sexy Sammies Menu and processes
- Eligible to work in the United States
- Appropriate availability under the needs of the company
- Appropriate transportation plan to attend shifts as scheduled according to the provided availability
- 3-5 years of experience in hospitality, restaurants, and/or food service industry
- Able to perform all essential job functions as detailed in the job description and training materials.
Equal Employment Opportunity (EEO) Statement
Centennial Hospitality Group (CHG) is committed to providing equal employment opportunities to all employees and applicants for employment. We are dedicated to creating an inclusive and diverse environment where everyone feels valued and respected.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Our employment decisions are based on merit, qualifications, and business needs.
We believe that our employees should reflect the rich diversity of the communities we serve, and we strive to create a workplace that embraces different perspectives and experiences. We encourage individuals from all backgrounds to apply and join our team, helping us build a company that celebrates diversity and fosters inclusion.
Job Types: Full-time, Part-time
Pay: $16.50 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Application Question(s):
- Years of experience in hospitality and/ or restaurant industry
Ability to Commute:
- Johnstown, CO 80534 (Required)
Ability to Relocate:
- Johnstown, CO 80534: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18