What are the responsibilities and job description for the Event Manager position at SF Catering Company?

About Global Gourmet Catering

Global Gourmet Catering is a leading San Francisco Bay Area catering and events company known for exceptional culinary experiences and superior service. For over two decades, we have specialized in corporate, social, and cultural events that showcase innovative cuisine and flawless service. Our commitment to sustainability, local sourcing, and culinary excellence has earned us recognition as an industry leader.

Position Overview

The Event Manager (EM) is responsible for overseeing and directing staff on-site before, during, and after catering events. This includes planning and directing the physical setup of events, managing on-site co-managers and staff, and overseeing event breakdown. The EM receives and reviews detailed event information to ensure execution aligns with client vision.

The duties and responsibilities are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Additional duties may be assigned as business needs arise.

Classification : Non-exempt (hourly)

Reports to : Director of Event Service Manager and Event Service Managers

Direct Reports : Equipment Managers, Captains, Servers, Bussers & Porters

Essential Functions

Client Relations and Event Management

Maintain the utmost discretion and professionalism in this highly visible, client-facing position. - Communicate effectively with CEOs, company executives, and other notable figures while maintaining composure and appropriate demeanor.
Monitor entire events from start to finish, overseeing all aspects including service, setup, and breakdown.
Adapt and adjust to client-requested changes as needed.
Coordinate closely with Event Producers & Sales Managers to address concerns and maintain highest standards.

Operational Leadership

Review and implement Event Timeline using Event Detail Sheet (EDS) & Equipment Pack Lists (EPL). - Make strategic decisions regarding staffing, equipment, and products as needed.

Conduct comprehensive Front of House (FOH) service staff meetings.

Coordinate with Event Chef (KM) on menu timing and service plan.

Oversee & Collaborate with Equipment Manager (EQ) on all catering equipment logistics and troubleshooting and shortages or issues.

Coordinate with Bar Manager (BM) on beverage service and staffing needs.

Staff Management

Time sheet management and Staff performance evaluations.

Create and review service plans with the Director of Event Services.

Conduct on-site training for new and tenured staff.

Maintain constant floor presence during setup, service, and breakdown.

Guide and motivate subordinates while setting and monitoring performance standards.

Documentation and Quality Control

Complete digital Post Event Notes for each event.

Conduct final venue walk-throughs with documentation.

Coordinate with venue management for final inspection.

Job Qualifications

Required Experience and Skills

Minimum 2 years of Event Management experience required.

2 years of Catering, Hospitality Management or Event coordination experience preferred. - Strong team development and leadership abilities.

Excellence in time management and organization.

Superior written and verbal communication skills.

Proven decision-making and problem-solving capabilities.

Proficiency in conflict resolution and negotiation.

Effective personnel management and motivation skills.

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job :

Moving around event spaces and venues to supervise operations and monitor event progress. - Regular standing, walking, bending, and movement throughout events.

Occasional lifting or handling of event equipment and supplies weighing up to 25 pounds. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Qualifications

High School diploma or GED equivalent

Proficiency in Microsoft Office Suite or Google Documents Suite

Knowledge of common catering & restaurant equipment is required.

Reliable transportation to event sites required (reasonable accommodations provided as needed) - Food Handler Certification (preferred)

Inclusivity Statement : GGC is committed to fostering a diverse, inclusive, and equitable workplace. We welcome candidates from all backgrounds, including individuals with disabilities and those from underrepresented groups, to apply and bring unique perspectives to our team.

This job description reflects the essential functions and qualifications for the Senior Event Producer role and is not exhaustive. Responsibilities are not limited to those listed above and may evolve at the company's discretion to meet changing business needs. Responsibilities and requirements may evolve to meet the needs of the company and its clients.

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