What are the responsibilities and job description for the Lead Front Desk Agent position at SF CENTRAL HOTEL?
the SF Central Hotel is seeking a dynamic and experienced Lead Front Desk Agent to join our team. As the face of our hotel, you will play a crucial role in ensuring a seamless and positive guest experience. You will lead the front desk team, providing guidance and support while delivering exceptional customer service. This role requires a proactive individual with strong leadership skills, excellent communication abilities, and a passion for hospitality. Please note that this position requires on-call availability to cover shifts as needed.
Responsibilities:
- Guest Services:
- Provide exceptional guest service, including check-in/check-out, reservations, and handling guest inquiries and complaints promptly and professionally.
- Anticipate and address guest needs, ensuring a personalized and memorable stay.
- Maintain a thorough knowledge of hotel amenities, services, and local attractions.
- Handle guest requests and resolve issues efficiently and effectively.
- Leadership & Supervision:
- Lead, train, and motivate the front desk team to ensure consistent and high-quality service.
- Assign tasks and monitor team performance, providing feedback and coaching as needed.
- Ensure adherence to hotel policies and procedures.
- Maintain a positive and collaborative team environment.
- Assist in scheduling and managing front desk staff.
- Operational Duties:
- Manage the front desk operations, ensuring smooth and efficient processes.
- Handle cash transactions, process payments, and maintain accurate records.
- Monitor and manage room inventory and availability.
- Utilize hotel property management systems (PMS) effectively.
- Maintain a clean and organized front desk area.
- On-Call Availability:
- Be available to cover shifts on short notice, including nights, weekends, and holidays, to ensure adequate front desk coverage.
- Respond promptly to calls and requests for shift coverage.
- Communication:
- Communicate effectively with all departments to ensure seamless guest service.
- Maintain clear and accurate communication with guests and colleagues.
- Handle telephone calls and emails professionally and efficiently.
Qualifications:
- Minimum of 2 years of experience in a front desk role within a hotel environment.
- Previous experience in a lead or supervisory role preferred.
- Excellent customer service and communication skills.
- Strong leadership and team management abilities.
- Proficiency in hotel property management systems (PMS).
- Ability to handle stressful situations and resolve conflicts effectively.
- Strong organizational and time management skills.
- Flexibility and availability to work various shifts, including nights, weekends, and holidays.
- Must be available to be on call to cover shifts.
- High school diploma or equivalent; hospitality degree or certification is a plus.
If you are a team player with a positive attitude and a passion for providing exceptional customer service, we encourage you to apply for the Lead Front Desk Agent position at the SF Central Hotel.
SF Central Hotel is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.
Job Type: Part-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $22 - $24